KP
Kabelo P
1 reviews | Active since Nov 2023
03 Nov 2023, 13:23
Waiting for refund to be actioned
I experienced terrible service at the Kempton Park branch, I was given a vehicle which was faulty I sent it back to be checked and still nothing was done was told that the vehicle is fine as it is. Then decided to take it back I'm waiting for my refund nobody is picking up the telephone and coming back to me
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Replies (2)
SA Motor Lease's replyOfficial
03 Nov 2023, 14:05We have received your comments. We will investigate and revert.
SA Motor Lease's reply03 Nov 2023, 14:05
Official
We have received your comments. We will investigate and revert.
SA Motor Lease's replyOfficial
06 Nov 2023, 15:23Dear Kabelo
I want to extend my sincerest apologies for the frustration and inconvenience you experienced. The situation you described is certainly not up to the high standards we set for our service and fleet. I understand how disappointing it must be to not have your expectations met.
Upon receiving your feedback, we took immediate steps to investigate the matter thoroughly and found that an administrative error led to your refund process being delayed. Furthermore, I can confirm that your refund has been processed, and we are actively reviewing our customer service protocols to ensure prompt responses in the future.
In light of these actions and resolutions, we would be grateful if you could reconsider the rating you have given us. Your review is highly significant to us and to potential customers. It would mean a great deal if you would either update the content of your review to reflect the steps we've taken and the resolution provided or remove it, should you see fit.Of course, this is entirely at your discretion, and we respect your decision and viewpoint irrespective of your choice.
Thank you for your understanding and for allowing us the opportunity to make things right. We value your patronage and feedback and look forward to the opportunity to welcome you back under more positive circumstances.
I want to extend my sincerest apologies for the frustration and inconvenience you experienced. The situation you described is certainly not up to the high standards we set for our service and fleet. I understand how disappointing it must be to not have your expectations met.
Upon receiving your feedback, we took immediate steps to investigate the matter thoroughly and found that an administrative error led to your refund process being delayed. Furthermore, I can confirm that your refund has been processed, and we are actively reviewing our customer service protocols to ensure prompt responses in the future.
In light of these actions and resolutions, we would be grateful if you could reconsider the rating you have given us. Your review is highly significant to us and to potential customers. It would mean a great deal if you would either update the content of your review to reflect the steps we've taken and the resolution provided or remove it, should you see fit.Of course, this is entirely at your discretion, and we respect your decision and viewpoint irrespective of your choice.
Thank you for your understanding and for allowing us the opportunity to make things right. We value your patronage and feedback and look forward to the opportunity to welcome you back under more positive circumstances.
SA Motor Lease's reply06 Nov 2023, 15:23
Official
Dear Kabelo
I want to extend my sincerest apologies for the frustration and inconvenience you experienced. The situation you described is certainly not up to the high standards we set for our service and fleet. I understand how disappointing it must be to not have your expectations met.
Upon receiving your feedback, we took immediate steps to investigate the matter thoroughly and found that an administrative error led to your refund process being delayed. Furthermore, I can confirm that your refund has been processed, and we are actively reviewing our customer service protocols to ensure prompt responses in the future.
In light of these actions and resolutions, we would be grateful if you could reconsider the rating you have given us. Your review is highly significant to us and to potential customers. It would mean a great deal if you would either update the content of your review to reflect the steps we've taken and the resolution provided or remove it, should you see fit.Of course, this is entirely at your discretion, and we respect your decision and viewpoint irrespective of your choice.
Thank you for your understanding and for allowing us the opportunity to make things right. We value your patronage and feedback and look forward to the opportunity to welcome you back under more positive circumstances.
I want to extend my sincerest apologies for the frustration and inconvenience you experienced. The situation you described is certainly not up to the high standards we set for our service and fleet. I understand how disappointing it must be to not have your expectations met.
Upon receiving your feedback, we took immediate steps to investigate the matter thoroughly and found that an administrative error led to your refund process being delayed. Furthermore, I can confirm that your refund has been processed, and we are actively reviewing our customer service protocols to ensure prompt responses in the future.
In light of these actions and resolutions, we would be grateful if you could reconsider the rating you have given us. Your review is highly significant to us and to potential customers. It would mean a great deal if you would either update the content of your review to reflect the steps we've taken and the resolution provided or remove it, should you see fit.Of course, this is entirely at your discretion, and we respect your decision and viewpoint irrespective of your choice.
Thank you for your understanding and for allowing us the opportunity to make things right. We value your patronage and feedback and look forward to the opportunity to welcome you back under more positive circumstances.