CB
C B

1 reviews | Active since Sept 2023

03 Jul 2024, 17:16

Terrible experience with accident car

I got a car in March 2022. In Feb 2023 the car had number of warning lights, I took it in and they confirmed that there was nothing wrong with the car. August 2023 the car just stopped with no sign/warning light. The car was towed to Renault dealership & the report came back saying that the car’s engine was damaged as the result of the accident it was involved in before I bought it and the warranty was declined. They took the car from Renault, only gave me feedback in January 2024 and they want me to pay for the damages worth R38 000+. Currently having a nightmare of an experience dealing with Andrew regarding this issue.

I did the google review the 1st July and the 2nd of July, 1st thing in the morning they responded to say that I must contact them to investigate. No name & number of the person to contact. When I called the dealership Lethabo said all managers are in meetings, she’ll call me back at 12:30am. 14:00, I called to follow up and they said no manager was available and Lethabo was on another call. 2nd day later, no communication. HORRID!!!

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Replies (1)
SA Motor Lease
SA Motor Lease's reply04 Jul 2024, 08:55
Official
Hi Mr C Baloyi,

We apologise that your experience has not met your desired expectations. Please note we are currently looking into the matter and will revert as soon as the investigation has been completed