TD
Tenielle D

1 reviews | Active since Dec 2021

29 Mar 2024, 22:29

Stay away from SA Motor Lease

I really wish I had done more research before dealing with SA Motor Lease. I had a rent to buy vehicle from them that I had to give back for repairs 20 days after receiving it, a problem they later attempted to pin kn me. The car was at the workshop for 4 months, I sruggled with receiving feedback, their communication is almost non-existent. Finally got the car back in December, the bumper was not even placed on properly. I still to today have not gotten breakdown with what was wrong or fixed. In Janury I eventually decided that the car was more a waste of my money than an investment. Asked them to collect it, which they did on 26th of January. This evening a debit order went off for that same car. They are absolute disgusting as a business to say the least. I know I will struggle to get my money back from them, yet that debicheck should've been cancelled as soon as the car was collected. I barely ever get through to accounts. They are beyond ***********.

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Replies (4)
TD
Tenielle D's update29 Mar 2024, 22:49
Reviewer Update
Reading all the bad reviews on this company and I cannot believe that they don't care to change their ways. How unprofessional and *********.
SA Motor Lease
SA Motor Lease's reply02 Apr 2024, 08:36
Official
Hi Tenielle
Thank you for bringing your concerns to our attention. We are sorry to hear that your experience did not meet your desired expectations. We give the highest priority to all the feedback we receive and will look to investigate this matter promptly.  
TD
Tenielle D's update02 Apr 2024, 17:58
Reviewer Update
It's the end of the day and not a single person has taken the time to provide me with feedback. I had to follow up this morning and was told that I should send my proof bank. Nobody has had the decency to let me know if it had been received or not, if my refund has been processed or not, when I can expect to get my money back that I desperately need. If I don't get feedback first thing tomorrow, I will take it upon myself to send a heartfelt letter to every regulatory body I can possibly find to express the *****ulent activities I fell victim to.
SA Motor Lease
SA Motor Lease's reply06 Apr 2024, 15:40
Official
Hi Tenielle
We sincerely acknowledge and empathise with your frustration. Please rest assured that we dedicated extensive effort to investigate the matter. We are please that the matter was able to be resolved.