vB
vivian B
1 reviews | Active since Oct 2023
19 Oct 2023, 14:10
Service received from Tshepo Mokgethi
Tshepo Mokgethi- Service Department - is one person at this company, that assisted fast, rep**** back when he said he would, he also followed up to the minute that he said he would, Generally SA motor lease never responds to calls, mails, etc. It takes various calls and emails to get reaction. In some cases they just never reply or just ignore. Tshepo Mokgethi- is setting a new standard when it comes to service - Well done- keep it up- Make this man a manager
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SA Motor Lease's replyOfficial
20 Oct 2023, 08:12 Dear Vivian,
Firstly, I want to extend our sincerest gratitude for taking the time to leave such a thoughtful review. In the fast-paced world we live in, every piece of feedback is a gift we truly cherish, especially when it shines a spotlight on team members who go the extra mile.
We're thrilled to hear about your positive experience with Tshepo from our Service Department. It's feedback like yours that reaffirms our belief in what we do and the people who make SA Motor Lease not just a company, but a community. Tshepo embodies the spirit and dedication we strive to uphold in all aspects of our service, and we couldn't be prouder to count him as a pivotal member of our team.
We understand the concerns you've highlighted regarding communication within our company, and we want to assure you that this is a matter we take seriously. It's disheartening to hear that you've faced challenges in getting timely responses in the past, and for that, we sincerely apologize. Please know that your feedback is the compass that guides our improvement, and we are steadfast in our commitment to address this issue.
It's customers like you who help us refine our journey towards service excellence, and we're excited about the road ahead, knowing we have your support and candid feedback. We look forward to nurturing this trust and expectation you've placed in us and are keen on proving that your recent experience is the standard, not the exception.
Thank you once again for your kind words and for being an invaluable part of our journey. We're just a call or email away should you need any more assistance in the future.
SA Motor Lease's reply20 Oct 2023, 08:12
Official
Dear Vivian,
Firstly, I want to extend our sincerest gratitude for taking the time to leave such a thoughtful review. In the fast-paced world we live in, every piece of feedback is a gift we truly cherish, especially when it shines a spotlight on team members who go the extra mile.
We're thrilled to hear about your positive experience with Tshepo from our Service Department. It's feedback like yours that reaffirms our belief in what we do and the people who make SA Motor Lease not just a company, but a community. Tshepo embodies the spirit and dedication we strive to uphold in all aspects of our service, and we couldn't be prouder to count him as a pivotal member of our team.
We understand the concerns you've highlighted regarding communication within our company, and we want to assure you that this is a matter we take seriously. It's disheartening to hear that you've faced challenges in getting timely responses in the past, and for that, we sincerely apologize. Please know that your feedback is the compass that guides our improvement, and we are steadfast in our commitment to address this issue.
It's customers like you who help us refine our journey towards service excellence, and we're excited about the road ahead, knowing we have your support and candid feedback. We look forward to nurturing this trust and expectation you've placed in us and are keen on proving that your recent experience is the standard, not the exception.
Thank you once again for your kind words and for being an invaluable part of our journey. We're just a call or email away should you need any more assistance in the future.