SA Motor Lease – Extremely Poor Service and No Refund After Two Weeks

I am extremely disappointed with the service I have received from SA Motor Lease.

On 24 August 2026, an incorrect amount was debited from my bank account. I reported the error the very next day, 25 August 2026, expecting it to be resolved promptly.

Today marks two full weeks since I lodged the complaint, and I am still waiting for my money to be reversed. During this time, I have received no meaningful update, no timeline for the refund, and no sense of urgency from SA Motor Lease.

What is even more concerning is that no one has explained why this so-called "buffer amount" was deducted from my account in the first place. I never authorised this deduction, and I deserve a clear explanation of how and why SA Motor Lease was able to debit an additional amount from my account.

This is unacceptable. When a company takes money from a customer's account in error, correcting that mistake should be a priority. Instead, I have had to follow up repeatedly while my funds remain outstanding.

I would like SA Motor Lease to answer the following:

Why did the buffer amount go off my account in the first place? Who authorised this deduction? Why has it taken more than two weeks to reverse an incorrect debit? Why has there been no clear communication or resolution? Who is responsible for ensuring customer complaints are handled within a reasonable timeframe?

I am now forced to escalate this matter publicly because my private complaint has not been resolved.

I expect SA Motor Lease to contact me immediately, provide a full explanation for the unauthorised buffer deduction, and process the outstanding reversal without any further delay.