KK
Katrien K
1 reviews | Active since Jul 2023
06 Jul 2023, 13:31
REALLY BAD SERVICE
ITS HAS NO BEEN OVER 2 WEEK THAT WE ARE WAITING FOR SOMEONE TO CONTACT US REGARDING THE SERVICE FOR OUR VEHICLE . I KEEP CALLING AND THEY KEEP SAYING THAT THE PERSON WILL PHONE ME BACK , AND TILL NOW NO ONE HAS CALLED US
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Replies (2)
SA Motor Lease's replyOfficial
06 Jul 2023, 14:13Thank you for bringing your experience to our attention. We will investigate and be in touch with you.
This is an important matter to us but please do allow us some time to gather the facts around your experience. Thanks again for taking the time to share your experience.
This is an important matter to us but please do allow us some time to gather the facts around your experience. Thanks again for taking the time to share your experience.
SA Motor Lease's reply06 Jul 2023, 14:13
Official
Thank you for bringing your experience to our attention. We will investigate and be in touch with you.
This is an important matter to us but please do allow us some time to gather the facts around your experience. Thanks again for taking the time to share your experience.
This is an important matter to us but please do allow us some time to gather the facts around your experience. Thanks again for taking the time to share your experience.
SA Motor Lease's replyOfficial
13 Jul 2023, 09:36Our investigation has found that we were understaffed in our servicing agents department due to some unforeseen circumstances during the period in question.
We apologise for the lack of communication from our side as a result of these circumstances.
We requested that our agents contact you and have been informed that they have started arranging the service for your vehicle.
We will ensure that your journey with us provides a more positive experience going forward.
We apologise for the lack of communication from our side as a result of these circumstances.
We requested that our agents contact you and have been informed that they have started arranging the service for your vehicle.
We will ensure that your journey with us provides a more positive experience going forward.
SA Motor Lease's reply13 Jul 2023, 09:36
Official
Our investigation has found that we were understaffed in our servicing agents department due to some unforeseen circumstances during the period in question.
We apologise for the lack of communication from our side as a result of these circumstances.
We requested that our agents contact you and have been informed that they have started arranging the service for your vehicle.
We will ensure that your journey with us provides a more positive experience going forward.
We apologise for the lack of communication from our side as a result of these circumstances.
We requested that our agents contact you and have been informed that they have started arranging the service for your vehicle.
We will ensure that your journey with us provides a more positive experience going forward.