Poor Customer Service

I’m renting a car with samotorlease and my account is up to date, on 11/07/2024 around 15:20 I tried to start the car and it couldn’t start, someone tried to boost the battery and still the car couldn’t start.

I then called samotorlease to ascertain if the car was immobilised by mistake, I was sent from pillar to post, not one person could explain what was going on and I left the car safely at my workplace and find my way home.

The next day, I got to my workplace and went to the car to retrieve my laptop bag and decided to try again and start the car and magically the car started, it was around 08:30 and I WhatsApp the salesman and informed him.

Till today no one has said anything to me, no apology has been received from samotorlease, I still have a question why this happened, samotorlease is the only that can immobilised the car and if they didn’t immobilised the car then what was the problem cause nothing was done on the vehicle except to try again to start it and it started without any problem.

Hopefully, this will awake someone at samotorlease to do what is right, apologies and make sure this will never happen again