NF
Ntandoyamazotsho F
1 reviews | Active since May 2024
21 Jan 2025, 11:45
Phenomenal customer service
I would like to thank Anwar service advisor from the Malboro branch for the excellent service provided. Keep up the good work Sir.
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Replies (3)
SA Motor Lease's replyOfficial
21 Jan 2025, 11:48Hi Ntandoyamazotsho,
Thank you so much for your kind words and for taking the time to share your experience with our Rent to Buy service. We’re thrilled to hear about the excellent service Anwar provided at the Marlboro branch. Your feedback means a lot to us and motivates our team to continue delivering phenomenal service.
We’ll be sure to pass your compliments on to Anwar – it will make his day!
Kind regards,
SA Motor Lease
SA Motor Lease
SA Motor Lease's reply21 Jan 2025, 11:48
Official
Hi Ntandoyamazotsho,
Thank you so much for your kind words and for taking the time to share your experience with our Rent to Buy service. We’re thrilled to hear about the excellent service Anwar provided at the Marlboro branch. Your feedback means a lot to us and motivates our team to continue delivering phenomenal service.
We’ll be sure to pass your compliments on to Anwar – it will make his day!
Kind regards,
SA Motor Lease
SA Motor Lease
NF
Ntandoyamazotsho F's updateReviewer Update
27 Jan 2025, 11:21I am very much not happy with you guys regarding the job that was carried out on the car. This morning I got stuck on way to work regarding the very same overheating problem of which I was told it was fixed and I paid for it. The car was at your workshop for an entire week. The car came back and it was fine for 2 weeks then it was back to square one. This has caused me a lot of inconvenience on my side as my work requires me to be mobile as I travel extensively within Gauteng. I sincerely hope this debacle will be solved as a matter of urgency amicable so that both parties are happy. I then demand some sort of compensation in the form of a courtesy car at least while you guys are busy assessing the car. Your prompt response will be highly appreciated in this regard.
NF
Ntandoyamazotsho F's update27 Jan 2025, 11:21
Reviewer Update
I am very much not happy with you guys regarding the job that was carried out on the car. This morning I got stuck on way to work regarding the very same overheating problem of which I was told it was fixed and I paid for it. The car was at your workshop for an entire week. The car came back and it was fine for 2 weeks then it was back to square one. This has caused me a lot of inconvenience on my side as my work requires me to be mobile as I travel extensively within Gauteng. I sincerely hope this debacle will be solved as a matter of urgency amicable so that both parties are happy. I then demand some sort of compensation in the form of a courtesy car at least while you guys are busy assessing the car. Your prompt response will be highly appreciated in this regard.
SA Motor Lease's replyOfficial
27 Jan 2025, 15:54Dear Ntandoyamazotsho,
We sincerely apologise for the repeated issues and inconvenience caused. We understand how frustrating this has been, especially given your work requirements.
To resolve this, we’ve escalated your case and will prioritise fixing your vehicle permanently.
Warm regards,
SA Motor Lease
SA Motor Lease
SA Motor Lease's reply27 Jan 2025, 15:54
Official
Dear Ntandoyamazotsho,
We sincerely apologise for the repeated issues and inconvenience caused. We understand how frustrating this has been, especially given your work requirements.
To resolve this, we’ve escalated your case and will prioritise fixing your vehicle permanently.
Warm regards,
SA Motor Lease
SA Motor Lease