SJ
Shamima J
1 reviews | Active since Jul 2019
12 Mar 2026, 11:52
Pathetic service
If I could give zero stars I would, I have been struggling since December 2025 to get my vehicle licence disc. On the 02.02.26 Litsoanelo sends me an email that there is a backlog with licence disc at the traffic department, I have been emailing with no response to Yazeed and Litsoanelo. Only for Litsoanelo to tell me today the licence must be pulled by Yazeed there's nothing she can do . This is pathetic...
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Replies (3)0
Replies (3)
SA Motor Lease's replyOfficial
12 Mar 2026, 11:56Hi Shimima, I spoke to our licensing team and they will get this sorted immediately, we apologise for the delay.
SA Motor Lease's reply12 Mar 2026, 11:56
Official
Hi Shimima, I spoke to our licensing team and they will get this sorted immediately, we apologise for the delay.
SJ
Shamima J's updateReviewer Update
13 Mar 2026, 21:02Thank you Diane Phakati for having this matter sorted in less than 24hours of posting this review. I really think you need to step up your game on service though because it can't just be the seniors and customer care that has to clean up other people's messes. My last review was Ethel in accounts that doesn't respond now this review it's Cape town branch and licensing department. All your staff should have the same passion as your seniors do. The only good experience I have had was dealing with Nuri at your Cape town workshop. Again thank you. I trust I won't have to run to Hello Peter the next time I require assistance
SJ
Shamima J's update13 Mar 2026, 21:02
Reviewer Update
Thank you Diane Phakati for having this matter sorted in less than 24hours of posting this review. I really think you need to step up your game on service though because it can't just be the seniors and customer care that has to clean up other people's messes. My last review was Ethel in accounts that doesn't respond now this review it's Cape town branch and licensing department. All your staff should have the same passion as your seniors do. The only good experience I have had was dealing with Nuri at your Cape town workshop. Again thank you. I trust I won't have to run to Hello Peter the next time I require assistance
SA Motor Lease's replyOfficial
14 Mar 2026, 12:55Thanks Shamima
SA Motor Lease's reply14 Mar 2026, 12:55
Official
Thanks Shamima