On service received

What was suppose to be a great experience turned out to be a very unpleasant one. After months of waiting for a specific vehicle, and having to phone to enquire about the progress of the car, I eventually did receive it, after another week of grace due to snow weather and that car needed a valet, but when receiving car the car had a damp smell although there was no signs of a valet done maybe just a quick clean, I was told I could take it to a car wash near me but only get a valet of R350 or must drive all the way back to the branch on my own costs. Also on handing in my car there was fuel in the tank and was given a car with the petrol light on, had to put fuel in before I could even get home.Not to mention that I gave the old vehicle back in a excellent condition compared to the one I upgraded it for, no composition made, but very clearly informed that the previous vehicle will need new tyrs and will be my cost to carry, although the one I received also doesn't have new tyre's on, which means I have to replace the old vehicle plus the upgraded vehicle tyre's, which seems unfair. The manner in which my concerns over the phone was handled was unprofessional. You can also not get your deposit back if you cancel your rent to buy contract.I am mostly an easy customer but I do feel the whole situation was not handled adequately. Although the debit order already went off on exact day loaded I was called to inform me my installment was not paid more than 48hours after transaction was done.