Ms

I am writing to formally express my disappointment with the service I have received from Samotorlease following my vehicle purchase on 30 September.

Shortly after collecting the car, I noticed a crack on the windscreen and that the vehicle was missing carpets. I reported these issues on the same day and was initially assured via WhatsApp that the carpets would be delivered the following day. However, upon following up, I was later informed that the vehicle does not come with carpets, which was both unexpected and disappointing.

A few days later, a warning message appeared on the dashboard. I reported this immediately and was advised to take the vehicle to the nearest Citroën dealership, which I did. The vehicle is currently still with them, leaving me without transport. Despite my efforts to seek assistance, I have not received any clear guidance or meaningful support.

At present, I am dealing with a vehicle that has a battery fault, and my attempts to get assistance have gone unanswered. This level of service is unacceptable, especially considering that these issues arose shortly after purchase