fT
frederick T
1 reviews | Active since Aug 2016
16 Feb 2023, 22:27
Lack of communication
Good day
I have started my application on the 10th of Feb 2023 and recieved a response on 11th Feb 2023. I submitted all the required documents, however nothing has happened. I have been calling and sending emails back and forth, but no responce.
I explained on email the urgency of this, as my Wife needs the car.
Please advise why this is happening. I see people with reviews on the 15th Feb, being assisted, so I really don't understand what is the delay on my application and why am I not getting any form of responce or services from Sa motor lease.
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Replies (2)
SA Motor Lease's replyOfficial
26 Apr 2023, 08:36 Hi Frederick, we apologise for the delay. Your application was submitted and processed through one of our partner agencies. As they do have their own processes, there was a delay in the application process. We will take the necessary steps to address this with our partner agency to ensure that this does not happen again.
SA Motor Lease's reply26 Apr 2023, 08:36
Official
Hi Frederick, we apologise for the delay. Your application was submitted and processed through one of our partner agencies. As they do have their own processes, there was a delay in the application process. We will take the necessary steps to address this with our partner agency to ensure that this does not happen again.
SA Motor Lease's replyOfficial
02 May 2023, 10:32Hi Frederick,
All the maintenance on the vehicle is up to date. The battery died while you were away and the car was not in use. The car has roadside assistance and they offer free jumpstarts for these types of situations; there was contact made by us on your behalf for this to take place.
We can acknowledge that there were shortcomings in the communication when you have contacted our office and for this we do apologise.
All the maintenance on the vehicle is up to date. The battery died while you were away and the car was not in use. The car has roadside assistance and they offer free jumpstarts for these types of situations; there was contact made by us on your behalf for this to take place.
We can acknowledge that there were shortcomings in the communication when you have contacted our office and for this we do apologise.
SA Motor Lease's reply02 May 2023, 10:32
Official
Hi Frederick,
All the maintenance on the vehicle is up to date. The battery died while you were away and the car was not in use. The car has roadside assistance and they offer free jumpstarts for these types of situations; there was contact made by us on your behalf for this to take place.
We can acknowledge that there were shortcomings in the communication when you have contacted our office and for this we do apologise.
All the maintenance on the vehicle is up to date. The battery died while you were away and the car was not in use. The car has roadside assistance and they offer free jumpstarts for these types of situations; there was contact made by us on your behalf for this to take place.
We can acknowledge that there were shortcomings in the communication when you have contacted our office and for this we do apologise.