QC
Quintus C

1 reviews | Active since Aug 2013

21 Nov 2024, 09:01

Incorrect Charging with no backing, but I must just Pay:

<div>I phoned twice yesterday shortly after receiving this email at 17H35 20th November. at 17H42 and 18H00, records have been saved

Starting From the Top

1 - INV/2024/10/0087 date 1st Oct 2024 reflects Paid on your Pace Invoices Portal as At Nov 2024

2 - INV/2024/10/2103 Infringement No: EMF/*** Due by Me

3 - MISC/2024/10/0016 does not reflect anywhere on your Pace Invoices Portal as At Nov 2024, nor have I received any notification here of, I have contacted My Lawyers Pieters, and legally you have to declare what this is for before any payment is to be made 4 - BNK*** dated 28 Oct whereby you say Customer Payment however i have bank statement proof that you have debited my account and monies has gone through.

5 - INV/2024/11/0080 dated 1 Nov which is a debit done but yourself end of Oct and again i have bank statement this has been debited successfully

6 - Under 4 months Due Value of R300, i went into your Pace Invoices Portal as At Nov 2024 INV*** , the date on the invoice reflects 28 Aug, now the last time I manually paid was the end of July, yoe debited my bank account at 02H12 AM again I have the Bank Statements to Prove this.

7 - Note that this email and calls and investgation will be charged and invoiced for.

awaiting your prompt response by Today.

regards Quintus</div>

0
Replies (4)
SA Motor Lease
SA Motor Lease's reply21 Nov 2024, 09:15
Official
Dear Quintus,
We apologise for the inconvenience caused and appreciate you bringing this to our attention. We're investigating the invoice discrepancies and payment issues you’ve highlighted. 

Warm regards,
SA Motor Lease Team 
SA Motor Lease
SA Motor Lease's reply25 Nov 2024, 09:08
Official
Hi Quintus,

We hope you are well, We do believe the matter above has been resolved. 
Kindly confirm as to whether you are satisfied
QC
Quintus C's update28 Nov 2024, 15:37
Reviewer Update
HI

Yes the matter was corrected, and I am satisfied with the results
SA Motor Lease
SA Motor Lease's reply29 Nov 2024, 10:24
Official
Dear Quintus,

Thank you for confirming that the matter has been resolved. We’re glad we could address your concerns and apologise once again for any inconvenience caused during this process.
At SA Motor Lease, we strive to ensure a seamless experience for all our clients, especially those utilising our Rent to Buy programme. Should you have any further queries or require assistance with your Rent to Buy vehicle or related services, please don’t hesitate to reach out.
We value your feedback and appreciate your understanding.

Warm regards, 
SA Motor Lease Team