NF
Ntandoyamazotsho F

1 reviews | Active since May 2024

07 Jan 2025, 09:03

Fuming customer.

The service i received from Pace car rental is pathetic and this is the second time am writing a review about this company. Their rent to own car had a mechanical breakdown and they referred me to Honda road side assistance of which the car is no longer under warranty. I phoned Pace car rental again, they then referred me to the maintenance department and the phone was answered by Phindile who told me she is new on the job then I spoke to Monique who said she will transfer me to Tebogo. After several calls I didn't get any assistance and the car is stuck at work. This company is just a phony and I am very angry with their service. They can come and get their car back because I won't be paying any monthly premiums for this pathetic service going forward. I have had enough of this nonsense. Can these guys come and tow their car because am done with them. Good luck with business going forward with this type of service.

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Replies (5)
SA Motor Lease
SA Motor Lease's reply07 Jan 2025, 09:07
Official
Hi Ntandoyamazotsho,We sincerely apologise for the frustrating experience you've had. Your concerns regarding the mechanical breakdown and lack of assistance have been noted, and we deeply regret the inconvenience caused. SA Motor Lease is reviewing this matter to understand what went wrong and to ensure it is addressed appropriately.Thank you for bringing this to our attention, and we will work on resolving this matter.Kind regards,
SA Motor Lease
NF
Ntandoyamazotsho F's update07 Jan 2025, 09:28
Reviewer Update
Thank you very much. The car can be towed to your workshop so that u can look into the matter urgently. Any additional costs can be added into my account because I need to the car towed today so that the matter can be resolved as soon as possible.
SA Motor Lease
SA Motor Lease's reply08 Jan 2025, 07:33
Official
Hi Ntandoyamazotsho,We trust that your query has been successfully resolved. Should you have any further questions or require additional assistance, please don't hesitate to let us know.Kind regards,
SA Motor Lease Team 
NF
Ntandoyamazotsho F's update21 Jan 2025, 11:41
Reviewer Update
I would like to say a vote of thanks to Anwar from the Malboro branch for the excellent service provided.

Keep up the good work Sir, highly appreciated
SA Motor Lease
SA Motor Lease's reply21 Jan 2025, 11:49
Official
 Hi Ntandoyamazotsho,Thank you for sharing your experience with us. We sincerely apologise for the initial frustration and inconvenience caused. This is not the level of service we aim to provide, and we regret the challenges you faced.We’re glad to hear that Anwar at the Marlboro branch was able to assist and provide excellent service. Your feedback motivates us to keep improving and delivering better support to our clients.Should you have any further questions or require assistance, please don’t hesitate to reach out.Kind regards,
SA Motor Lease