Dissapointed, No Communication and very bad Customer Service!!!

Good Day

I have had a terrible experience with SA Motor Lease. I rented a car from last year, all was well until I changed my employment and requested a change of debit order date which never happened. I have sent multiple emails to Ethel, Juan, Info email address and even went in person but was never assisted. Instead they are always adding penalty fees as if im missing my installments even though I continued paying my car on the 25th of every month instead of last day of the month. I have asked for this matter to be rectified and was promised the penalties will be removed in my name but nothing. I previously made a payment in their incorrect bank account, i called and discussed that matter with Ethel and her line manager promised it will be rectified but still no communication with me or rectification of the matter.

Im am frustrated that they are failing me as their client and instead they keep on sending me threating emails that they will be taking the car yet I DO NOT OWE then any fee.

Im not sure who to address this matter with anymore. I feel bul**** instead