Disappointed

I have been with SA Motor lease for a few years now and has never had a bad experience before. Their response time on queries is a bit slow, but normally gets sorted out. I am very frustrated and disappointed in my latest experience. The license disk on my car had to be reviewed. After enquiring (and waiting) I was told to send the milage of the car for them to issue the disk. I did provide it and waited. After a while i enquired again and was asked again for my milage. I provided it again. Again I received no feedback. I than was told after enquiring again that the disc is ready and I again requested it to be delivered as I am unable to collect as per previous request. This process is still ongoing as nothing has been received yet. The first enquiry was made on 31/05/2022 and today, 05/08/2022 this is still not sorted out, i have again sent a email to follow up. This is serious and an unnecessary stress. Something stupid as an address update that has been made more than a year ago is also still not updated on system.