Dealing with this company is a nightmare!

Of course the process is easy at the begging till the payment is made, but wait until there's a problem they will avoid you like a desease bothering them.

My experience started when I asked for my contract, my consultant Cindy Venter couldn't respond anymore I had to call Joburg to get it. Three weeks within I had a problem to start a car, called emergency number but no answer after 5 especially not for Cape Town. When I eventually managed to speak to someone who referred me to workshop & I went there advising that the problem could be a battery when car not running everyday they gave excuses saying the battery doesn't have a problem until the 30 days passed & when it was eventually changed had to come off my service plan. Said I should have recorded on email not on calls.

On 21 of January the car started having a problem when I start, with the help from AA was confirmed to have ignition problem & managed to get it to the workshop. The moment I left the car there was little communication from them, to keep it short I was only told the computer system was damaged. Thereafter there was no response to my messages in my attempts trying to find out what's happening. I was literally ghosted until the following week when I had to get them on the call. Just when trying to get an update on the car; the debit order went off! So instead of solving the problem they rushed to get money days way before the actual agreed date; inconveniencing my business. I got a car back after 15 days, 2 days later the same problem started. Reported on calls, email & tried all sort of communication, again no response regarding the issue at hand. The only contact at first was from rist alerts and debit order department only regarding money. So I'm sitting here with a car that sometimes is running sometomes not! Don't know if taking the car back is ideal since I don't know what's gonna happen & all paid days going to the waste since nobody wants to take responsibility you'll be sent from one department to another. Who cares cause the contract is already signed & they know there's my money (R10 000) at stake. I remember someone telling me I'll never own the car, because they know dealing with them till you finish the contract is almost impossible!