CUSTOMER SERVICE..Bad,Pathetic, non communication.

Point 1 :To whoever @ SA Motor lease going to reply to this review. I have looked at all other bad review responses.. Pretty standard replies... OK that sorted Here is my issues. I collected my car on 21 January 2025 and within 3 weeks the fan /air-conditioned stop working. Reported the issue and was told by Rebecca @ Kempton Pace to bring the car in for a check and maybe fix.@7h30 on 19th February. Arriving I was told to go to the workshop..with unclear directions.. I was told by security it's over the road. I eventually find the workshop.. was assisted and had to go back to the office...Someone at Pace at least gave me a lift. At the office I was handed to William I think was his name... was treated with an attitude and waited for over an hour to get a loan car..50000 hurdles to get the car.. Guess what ....after 3x days without anyone contacting me as I requested , I called the Kempton branch.. talked to everyone except maybe the cleaner for an update... eventually I was told Andile will call me... Andile eventually called me... Well what he told me was shocking.. Listen to this joke.. he told me the fan /air-conditioned is faulty...Hello that was the reason it was been reported and booked in 3x days for that awnser...you must be joking.. So by the way... It took Andile close to 4 x hrs to call me back. I was told the car is going to the agents Renault warranty purpose..fully understandable. My only request was to update me on the status... Andile confirmed he will inform me..Lekker. 3 x days gone and again nothing..Great customer service right. When I called again today. 26 February. 50000 hurdles. I even requested Rudolf, Danny or whoever runs the show to call me.. Jip you right...still waiting for some top manager to call or make contact. Lekker. My call was made around 10h00 today...again holding, transfered and nobody to help, I left my number insisted for Rudolf to call me... At around 15h30 Andile called me... So by the way..Thanks top management using staff for your pathetic service to talk to clients about issues / customer service..Lekker. Back to Andile.. again long story not really telling me anything I already knew.. Blaming Renault..bla bla bla. I request from Andile on a daily report on the status as it is not rocket science work to be done. Keep me posted SA Motor Lease. Thx to Senior management for shocking customer service...Pace Kempton Park .. I dare Rudolf to call me, so I can express my frustration. R100 challenge will not happen.. Anyway SA Motor Lease/Pace not even close to any standard towards customer service or communication.. Let's see if any positive results will come out of this review.. FYI...Top management if you need any training on Customer service.. I'll assist for free...yes that I meant to be sarcastic. Anyway... that's it folks.