PS
Percy S
1 reviews | Active since Sept 2022
03 Mar 2025, 08:33
Brilliant feedback from GM Pace Marlboro
Fyi.. From my previous review regarding the service and lack of communication I received from SA Motor Lease, I would like to highlight the professional service I received from the GM . She sorted my issues within 2 days and went the extra mile. Big thank you to the GM at Pace Marlboro.. You have really raised above what I thought is just going to be more frustration.. From Red Star rating to to Green x 5 Thank you
Helpful (0)
Replies (1)0
Replies (1)
SA Motor Lease's replyOfficial
03 Mar 2025, 09:11Hi Percy,
Thank you for updating your review and sharing your positive experience. We truly appreciate your patience and the opportunity to make things right.We sincerely apologise for the initial frustration and lack of communication you experienced. That’s not the level of service we aim to provide, and we regret the inconvenience it caused you. We're grateful that our GM was able to assist and resolve your concerns efficiently.
Your feedback helps us improve, and we’re pleased we could turn things around for you. If you ever need further assistance, please don’t hesitate to reach out.
Warm regards,
SA Motor Lease
Thank you for updating your review and sharing your positive experience. We truly appreciate your patience and the opportunity to make things right.We sincerely apologise for the initial frustration and lack of communication you experienced. That’s not the level of service we aim to provide, and we regret the inconvenience it caused you. We're grateful that our GM was able to assist and resolve your concerns efficiently.
Your feedback helps us improve, and we’re pleased we could turn things around for you. If you ever need further assistance, please don’t hesitate to reach out.
Warm regards,
SA Motor Lease
SA Motor Lease's reply03 Mar 2025, 09:11
Official
Hi Percy,
Thank you for updating your review and sharing your positive experience. We truly appreciate your patience and the opportunity to make things right.We sincerely apologise for the initial frustration and lack of communication you experienced. That’s not the level of service we aim to provide, and we regret the inconvenience it caused you. We're grateful that our GM was able to assist and resolve your concerns efficiently.
Your feedback helps us improve, and we’re pleased we could turn things around for you. If you ever need further assistance, please don’t hesitate to reach out.
Warm regards,
SA Motor Lease
Thank you for updating your review and sharing your positive experience. We truly appreciate your patience and the opportunity to make things right.We sincerely apologise for the initial frustration and lack of communication you experienced. That’s not the level of service we aim to provide, and we regret the inconvenience it caused you. We're grateful that our GM was able to assist and resolve your concerns efficiently.
Your feedback helps us improve, and we’re pleased we could turn things around for you. If you ever need further assistance, please don’t hesitate to reach out.
Warm regards,
SA Motor Lease