Bad services and poor communication

I have leased a vehicle with this company in Marlboro, on the 20 October 2023 the vehicle was ****** and recovered. The vehicle was collected by the insurance and taken in for repairs. At the same time I was still charged for the monthly payment whilst I don't have a car with me. No one made any contact with me regarding the progress of the car. I ended up canceling the lease agreement with them and end of November 2023 they charged me again for rental. I was given a final bill with the the termination panelties whereby I was also penalised for december but the money was taken from my account. I spoke to one of the account managers to explain to me why was I billed for November and December she kept on saying that I am responsible for my monthly agreement. But there rental agreement only makes provision for such to happen only when the car is involved in an accident only than am I responsible for the monthly payment.