SB
Sinky B

1 reviews | Active since Apr 2018

05 May 2023, 06:41

Bad experience

After taking delivery of my cat I found out that it has the following faults : disc expired, bonet lit broken and it was not opening , rear left Tyre cracked and no spare wheel. They then took the car back immediately saying they are going to fix those things. I waited eight days without the car or curtacy car. After eight days they gave me the car back and said they will credit days I spent without a car on my account till this day it has. never happened. I did query that without any success.

How ever last month I went to their office to make payment arrangements as I had payment delays. They could not grand the arrangements of four days and the car was deactivated at the garage infront of their office s. I felt imbarrassed infront of people whereas I was at the office to make the arrangements. They then sent one of their employees to go to the garage to fecth the car.

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Replies (2)
SA Motor Lease
SA Motor Lease's reply05 May 2023, 08:25
Official
We have received your comments. We will investigate and revert.
SA Motor Lease
SA Motor Lease's reply23 May 2023, 08:34
Official
 
Hi Sinky 

Thank you for your patience in the matter. 

We apologize for the refund not being credited to your account. There was an administrative error that resulted in this not being done. Your account has since been credited for the days that the car was in for repairs, and we have taken steps to prevent this error from happening again. 

We hope your journey with us will be positive going forward.