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sinethembamahokoto S
1 reviews | Active since Sept 2016
25 Apr 2023, 20:36
BAD BAD BAD SERVICE FROM PACE AND SA MOTOR LEASE
Bad service and was being helped by Banji who did not even get back to me after several calls I made to her and email but with no response to one email but slaps me with bill, if this is how you guys do business, you will loose out on many customers that want to engage with you and having bad business assistance. I sent her emails from the 17th April but and called her several times and she kept saying she will call me and I had to follow up each time, I sent her countless emails and not answering one email but she sends on the 25th an email with a bill and not able to answer a phone call. what bad service for a business I must say.
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Replies (3)
SA Motor Lease's replyOfficial
26 Apr 2023, 08:28We have received your comments. We will investigate and revert
SA Motor Lease's reply26 Apr 2023, 08:28
Official
We have received your comments. We will investigate and revert
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sinethembamahokoto S's updateReviewer Update
26 Apr 2023, 10:24I will then wait for your response as I know I wont get an answer but will wait, cause your consultant never got to me with any of the emails sent daily to her from the 17th April till to date and even the phone calls I made to her the last time she spoke to me was on the 18th April and she said she will call me back and till to date she has not, I called each day for feedback from her but she kept telling me that her manager is not available and not even answering to my mails to say something at all.
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sinethembamahokoto S's update26 Apr 2023, 10:24
Reviewer Update
I will then wait for your response as I know I wont get an answer but will wait, cause your consultant never got to me with any of the emails sent daily to her from the 17th April till to date and even the phone calls I made to her the last time she spoke to me was on the 18th April and she said she will call me back and till to date she has not, I called each day for feedback from her but she kept telling me that her manager is not available and not even answering to my mails to say something at all.
SA Motor Lease's replyOfficial
04 May 2023, 08:02Hi Sinethemba
We understand the frustration in not receiving a timely response. We experience high call volumes, so it is not always possible for our agents to receive calls right away. Our debtor’s agent has noted that she missed your email, and we apologize for any delay that you experienced in attempting to contact us.
The debtor’s agent has since advised that she did communicate with you via email and telephonic calls to update you regarding your account.
We hope that you are satisfied with the update and that we can have a positive relationship moving forward.
SA Motor Lease's reply04 May 2023, 08:02
Official
Hi Sinethemba
We understand the frustration in not receiving a timely response. We experience high call volumes, so it is not always possible for our agents to receive calls right away. Our debtor’s agent has noted that she missed your email, and we apologize for any delay that you experienced in attempting to contact us.
The debtor’s agent has since advised that she did communicate with you via email and telephonic calls to update you regarding your account.
We hope that you are satisfied with the update and that we can have a positive relationship moving forward.