mK
mark K

1 reviews | Active since Jul 2017

04 Sept 2026, 15:56

Absolutely Atrocious Service

On Tuesday 1st Sept I went into Pace Car rental to return my rental and took out a rent to buy cotract for a small bakkie. The ladies at Pace were phenominal, especially Amara who did her best to help me as quick as possible. After all the checks and signing was done i took the vehicle, a NP200 and within minuites realised there was a problem. The gears were scratchy, 5th gear grated. Thye front seat rocked evertime I changed gear or braked. The fan did not work, the aircon did not work, If you wanted to lock either door you literally had to lock each do with the key. I immediately phoned in and was told I can take it back an as Pace Kempton Park branch was closest I could take it there and get it replaced. The next morning i got to Kempton at about 11:30 and was asked what the problem was and I explained. I spoke to guy, William, who told me to sit and wait. Which i did. 90 minutes later he told me I have to back to Marlboro branch where i got the vehicle from. 90 MINUTES This is not the worst of my experience though. I have literally lost R19050 and due to SA Motor Lease being ***********. I am still waiting for my refund, I am also still waiting for a refund from Pace Car Rental, but thats a story for another day. I will never, not in a million years recommend this company.

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Replies (1)
SA Motor Lease
SA Motor Lease's reply04 Sept 2026, 16:01
Official
Hi Mark, 

Thank you for escalating this, I have sent your query through to our internal team where they will review the case and be in touch shortly.

SA Motor Lease Team