

SA Home Builder Store
Feb '26 - Sep '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2017
I bought two bathroom cabinets and a toilet from SA Home Builder Store (https://sahomebuilderstore.com/). Although they are not a full online store, you can browse their products on their website, which is fine. Invoiced, proof of payment sent. John, the sales manager, was very helpful on WhatsApp. Total of about R8,300, including delivery. So far so good. Delivery scheduled for Friday, 23 January, but no communication until Tuesday, 27 January, when they said "Sorry the delivery didn't pick up yesterday, the logistics said they are having little strike with their employees", and that we would get our stuff by the end of the week. Late afternoon on Friday 30 January, and nothing happening. They promise to look for other transport and refund me if not delivered by Tuesday. Back and forth. Lots of promises but no action. I think they were hoping to still deliver and avoid having to refund. Friday 6 February still nothing. They’re "sure" they can deliver by Monday or Tuesday. I ask for a refund but only get a reply when I say I'll put a bad review on HelloPeter. They say they only do refunds from Wednesday on. More delay tactics, and often no answer to my phone calls or WhatsApps. Now they have till 6pm on Thursday 12 February to send me proof of payment for the refund, so if you’re reading this then I’ve lost R8,300.
1 reviews | Active since Dec 2017
I bought two bathroom cabinets and a toilet from SA Home Builder Store (https://sahomebuilderstore.com/). Although they are not a full online store, you can browse their products on their website, which is fine. Invoiced, proof of payment sent. John, the sales manager, was very helpful on WhatsApp. Total of about R8,300, including delivery. So far so good. Delivery scheduled for Friday, 23 January, but no communication until Tuesday, 27 January, when they said "Sorry the delivery didn't pick up yesterday, the logistics said they are having little strike with their employees", and that we would get our stuff by the end of the week. Late afternoon on Friday 30 January, and nothing happening. They promise to look for other transport and refund me if not delivered by Tuesday. Back and forth. Lots of promises but no action. I think they were hoping to still deliver and avoid having to refund. Friday 6 February still nothing. They’re "sure" they can deliver by Monday or Tuesday. I ask for a refund but only get a reply when I say I'll put a bad review on HelloPeter. They say they only do refunds from Wednesday on. More delay tactics, and often no answer to my phone calls or WhatsApps. Now they have till 6pm on Thursday 12 February to send me proof of payment for the refund, so if you’re reading this then I’ve lost R8,300.
Hellopeter has tracked SA Home Builder Store across 1 reviews. SA Home Builder Store hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used SA Home Builder Store? Write a review to help others decide.
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