Terrible service

Our company has been without e-mails and a website for 7 days due to some error with their server. They have not provided any information as to what exactly is wrong and when we can expect to be online again. Problems arise in every business now and again, but you need to have a back up plan. Especially in the industry they work in. You cannot leave any business without emails for 7 days. 3 Days ago they said they can setup our emails on another server. Yet nothing has happened. You cannot get through on their landline. Their online chat option is also not working today. Proper communication and a back up plan would've made the situation some what better. Now we're just sitting in the dark waiting for the light to eventually be turned on. No company can operate like this.