Internet Non-Service Provider

I was recently appalled at the service levels of this internet service provider. I tried to come into contact with a support agent, but no luck. We could not send or receive emails for nearly a week. They usually have an online support chatbox but even this was non-functional. My employer was outraged, and I got a verbal beating from him because I recommended SA Domain to provide us with a service. The very odd part of it all, we could not send or receive emails, but we could get our billing from them via the default email?!

I was on the verge of migrating to a competitor when I realised the emails server was working again. No apology, no compensation for non-service.