RLM officials in the BTO hold consumers in contempt

I have submitted a dispute as far back as 11/05/2026 on the account of one of my clients. Despite interacting many a time with RLM and submitting even photos to proof the inaccuracy of their charges on water, all the corrections have not been done today, MORE than TWO MONTHS after submission OF THE DISPUTE. It would not be so bad if I have, in my view, not been more than reasonable. Even last week, I was informed that all adjustments would be done by TODAY, only to be informed just before 16h00 today that it could not be done. I am UTTERLY DISSAPOINTED BY RLM. To rely on what RLM officials tell you, is to be **** to. Although I can mention specific officials by name, it is poor service delivery by RLM.