Based on recent customer reviews, Rustenburg Local Municipality is described as deeply unresponsive across billing and basic service delivery. Residents in Rhenosterfontein, Sunrise View and Waterglen report repeated multi-day power outages, unrepaired power lines, damaged appliances, potholed intersections on Old Pretoria, Rex and Kroondal roads, and lengthy water outages despite continued billing. Property practitioners describe formal Section 102 disputes and water and electricity overcharges left unresolved well beyond the 28 day by-law period, with call centre updates seen as misinformation and empty promises.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Rustenburg Local Municipality
How is Rustenburg Local Municipality rated on Hellopeter?
Hellopeter has tracked Rustenburg Local Municipality across 69 reviews. Rustenburg Local Municipality hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Rustenburg Local Municipality? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
RLM officials in the BTO hold consumers in contempt
I have submitted a dispute as far back as 11/05/2026 on the account of one of my clients. Despite interacting many a time with RLM and submitting even photos to proof the inaccuracy of their charges on water, all the corrections have not been done today, MORE than TWO MONTHS after submission OF THE DISPUTE. It would not be so bad if I have, in my view, not been more than reasonable. Even last week, I was informed that all adjustments would be done by TODAY, only to be informed just before 16h00 today that it could not be done. I am UTTERLY DISSAPOINTED BY RLM. To rely on what RLM officials tell you, is to be **** to. Although I can mention specific officials by name, it is poor service delivery by RLM.
1 reviews | Active since Jan 2020
RLM officials in the BTO hold consumers in contempt
I have submitted a dispute as far back as 11/05/2026 on the account of one of my clients. Despite interacting many a time with RLM and submitting even photos to proof the inaccuracy of their charges on water, all the corrections have not been done today, MORE than TWO MONTHS after submission OF THE DISPUTE. It would not be so bad if I have, in my view, not been more than reasonable. Even last week, I was informed that all adjustments would be done by TODAY, only to be informed just before 16h00 today that it could not be done. I am UTTERLY DISSAPOINTED BY RLM. To rely on what RLM officials tell you, is to be **** to. Although I can mention specific officials by name, it is poor service delivery by RLM.
1 reviews | Active since Jan 2020
Undue delay in adjusting inaccurate municipal charges
I notified Rustenburg Local Municipality (hereafter RLM) yesterday morning that I will be approaching you for support due to their failure to attend to disputes submitted and requests for adjustments to inaccurate charges should the requests submitted not be dealt with by 16h00. I received a request from RLM to extend the due date to today at 14h00. Needless to say, I have yet to receive proof that RLM attended to the matters. I submitted a formal dispute on account ***6 on 10 February 2026. RLM has not yet attended to the disputed charges despite their by-law stating that disputes will be dealt with within 28 days. On 8 December 2025 I requested RLM to adjust water undercharges on account ***9 AND supp**** a photo of the current meter. It has not yet been corrected. This account is linked to consolidations and the clearance amounts will be wrong if water charges are not corrected. On 15 December 2025 I requested reversal of overcharges on account ***4 AND supp**** a photo of the water meter. The above three matters have been followed up numerous times, yet adjustments have not yet been processed until now (19/03/2026 at 14h28) The undue delay is viewed as DELIBERATE and intended to not only HARM my good name, but also FRUSTRATE the municipal consumers. I think I was more than reasonable to date. I humbly request you to engage with RLM on the above. It is my informed opinion that this amounts to POOR service delivery and is in my view against the requirements of not only the Constitution and applicable legislation, but also Batho Pele principles issued since the issuance of the White Paper on Local Government years ago.
1 reviews | Active since Jan 2020
Undue delay in adjusting inaccurate municipal charges
I notified Rustenburg Local Municipality (hereafter RLM) yesterday morning that I will be approaching you for support due to their failure to attend to disputes submitted and requests for adjustments to inaccurate charges should the requests submitted not be dealt with by 16h00. I received a request from RLM to extend the due date to today at 14h00. Needless to say, I have yet to receive proof that RLM attended to the matters. I submitted a formal dispute on account ***6 on 10 February 2026. RLM has not yet attended to the disputed charges despite their by-law stating that disputes will be dealt with within 28 days. On 8 December 2025 I requested RLM to adjust water undercharges on account ***9 AND supp**** a photo of the current meter. It has not yet been corrected. This account is linked to consolidations and the clearance amounts will be wrong if water charges are not corrected. On 15 December 2025 I requested reversal of overcharges on account ***4 AND supp**** a photo of the water meter. The above three matters have been followed up numerous times, yet adjustments have not yet been processed until now (19/03/2026 at 14h28) The undue delay is viewed as DELIBERATE and intended to not only HARM my good name, but also FRUSTRATE the municipal consumers. I think I was more than reasonable to date. I humbly request you to engage with RLM on the above. It is my informed opinion that this amounts to POOR service delivery and is in my view against the requirements of not only the Constitution and applicable legislation, but also Batho Pele principles issued since the issuance of the White Paper on Local Government years ago.
1 reviews | Active since Apr 2025
Completely incompetence of the Rustenburg local municipality
Completely incompetence Rustenburg local municipality for not responding to texts on powerout s or complying to resolve powerlines to full working order we as residents are losing ouer appliances dew to the incompetence of the Rustenburg local municipality in rustenburg Rhenosterfontein
1 reviews | Active since Apr 2025
Completely incompetence of the Rustenburg local municipality
Completely incompetence Rustenburg local municipality for not responding to texts on powerout s or complying to resolve powerlines to full working order we as residents are losing ouer appliances dew to the incompetence of the Rustenburg local municipality in rustenburg Rhenosterfontein
1 reviews | Active since Apr 2025
Totally incompetence of RLM
Im a resident of Rustenburg Rhenosterfontein and yet agen i have t report of total incompetence of the RLM with the powerout and power face down yet agen the second tim in a week where we as residents are being mislead by the RLM dew to a copy and past on the power out dew to no service whats so ever on power outs or down faces of power its a total point of incompetence to not give us an truthful update on the problem There ansers is always the problem was despatch hours and days after the power has been reported there answers are stil no updates or time frames from teams
1 reviews | Active since Apr 2025
Totally incompetence of RLM
Im a resident of Rustenburg Rhenosterfontein and yet agen i have t report of total incompetence of the RLM with the powerout and power face down yet agen the second tim in a week where we as residents are being mislead by the RLM dew to a copy and past on the power out dew to no service whats so ever on power outs or down faces of power its a total point of incompetence to not give us an truthful update on the problem There ansers is always the problem was despatch hours and days after the power has been reported there answers are stil no updates or time frames from teams
1 reviews | Active since Jan 2020
Failure of Rustenburg Local Municipality (RLM) to correct their own mistakes on accounts m
I have been trying to get electricity overcharges (demand and access (or also called capacity) on my client's account (***6) reversed since before 11/12/2025. On 11/12/2025 I formally declared a dispute a terms of Section 102 of the Systems Act. I visited the electricity unit already 6(six) times and the BTO of RLM various times and have submitted many e-mails, threatening to report RLM - ALL to no avail . Although the overcharges are common sense, the BTO refuse to reverse same, reasoning that the electricity unit must indicate as such, despite it being clear (in my view) that RLM overcharged my client said charges, as it is included in the "provisional bill" supp**** by the electricity unit. I have just been with Mr Phiri at the electricity unit and he is also of the view that the BTO must correct their error, as they charged these charges in addition to the demand and capacity charges on the provisional bill for November 2025. The problem is bigger, because RLM now includes these charges in the clearance amounts. Said section say they cannot exclude it despite the fact that it is disputed and not yet reversed. In closure, RLM target paying consumers, but fail to correct their own mistakes. I cannot help but to think it is deliberate and malicious.
1 reviews | Active since Jan 2020
Failure of Rustenburg Local Municipality (RLM) to correct their own mistakes on accounts m
I have been trying to get electricity overcharges (demand and access (or also called capacity) on my client's account (***6) reversed since before 11/12/2025. On 11/12/2025 I formally declared a dispute a terms of Section 102 of the Systems Act. I visited the electricity unit already 6(six) times and the BTO of RLM various times and have submitted many e-mails, threatening to report RLM - ALL to no avail . Although the overcharges are common sense, the BTO refuse to reverse same, reasoning that the electricity unit must indicate as such, despite it being clear (in my view) that RLM overcharged my client said charges, as it is included in the "provisional bill" supp**** by the electricity unit. I have just been with Mr Phiri at the electricity unit and he is also of the view that the BTO must correct their error, as they charged these charges in addition to the demand and capacity charges on the provisional bill for November 2025. The problem is bigger, because RLM now includes these charges in the clearance amounts. Said section say they cannot exclude it despite the fact that it is disputed and not yet reversed. In closure, RLM target paying consumers, but fail to correct their own mistakes. I cannot help but to think it is deliberate and malicious.
1 reviews | Active since Apr 2025
No service from the RLM whats so erver
Im a resident of Rustenburg Rhenosterfontein and yet agen without power the whole week we as residents of the Rustenburg Rhenosterfontein has been siting without power some days in the week for more than 6 houer and yet agen no answers from the RLM or the problem with the power has not been resolved not even to mention the pothols wmom has consumed intersection on busy roads old Pretoria round and ooraak road iteration and old Pretoria road and Rex road bufel****rt road old Pretoria road and denni estate rod are all intersection thats completely consumed by pothols the kroondal and watefal road is completely un drivable as the is no more intersection at all and yet just no problems are getting fixed by the RLM at all
1 reviews | Active since Apr 2025
No service from the RLM whats so erver
Im a resident of Rustenburg Rhenosterfontein and yet agen without power the whole week we as residents of the Rustenburg Rhenosterfontein has been siting without power some days in the week for more than 6 houer and yet agen no answers from the RLM or the problem with the power has not been resolved not even to mention the pothols wmom has consumed intersection on busy roads old Pretoria round and ooraak road iteration and old Pretoria road and Rex road bufel****rt road old Pretoria road and denni estate rod are all intersection thats completely consumed by pothols the kroondal and watefal road is completely un drivable as the is no more intersection at all and yet just no problems are getting fixed by the RLM at all
1 reviews | Active since Jan 2025
Poor municipality services
There’s no words that can describe the poor and useless services @ Rustenburg municipality,@Sunrise view no water for full 2months when u ask there’s no answers but the statement will still say u owe he’ll lot of money for water,like how come?we need help please
1 reviews | Active since Jan 2025
Poor municipality services
There’s no words that can describe the poor and useless services @ Rustenburg municipality,@Sunrise view no water for full 2months when u ask there’s no answers but the statement will still say u owe he’ll lot of money for water,like how come?we need help please
1 reviews | Active since Apr 2025
Pour service delivery on power and roads in Rhenosterfontein Rustenburg
Im a resident of Rustenburg Rhenosterfontein arie ouer Power is constantly out if thers rain or no rain the power stil is out constantly all the RLM has to say for them self is just nothing thy can do about the problem the team is buzy or thy have to resume in the morning or at a later stage cause thy can not find the problem we as residents whom are paying for the power water and utilities simply just get answers as we have to be patient and understand wile the problem dont get resolved or fixed at all oure rouds in the Rhenosterfontein arie are in total mes with pothols consuming the roads the rex and old Pretoria road and nothing is done to fix this problems in our ariea no evert is even attempted to restor power or the road and all what we get told is to be patient and understand
1 reviews | Active since Apr 2025
Pour service delivery on power and roads in Rhenosterfontein Rustenburg
Im a resident of Rustenburg Rhenosterfontein arie ouer Power is constantly out if thers rain or no rain the power stil is out constantly all the RLM has to say for them self is just nothing thy can do about the problem the team is buzy or thy have to resume in the morning or at a later stage cause thy can not find the problem we as residents whom are paying for the power water and utilities simply just get answers as we have to be patient and understand wile the problem dont get resolved or fixed at all oure rouds in the Rhenosterfontein arie are in total mes with pothols consuming the roads the rex and old Pretoria road and nothing is done to fix this problems in our ariea no evert is even attempted to restor power or the road and all what we get told is to be patient and understand