No power AGAIN!!

As a South African, I've made peace with the idea of scheduled loadshedding (even if there's never kept to the schedule). But this goes beyond inconvenience. This whole summer season, we've experienced power outages everytime it rains! The moment the first drop falls, OUT IS THE POWER! So, naturally, we call the Rustenburg Municipal Call Centre to report it. And no matter how nice you try to be, you get a grumpy and rude person on the other end of the line (that is to say if the call gets answered). And to make matters worse, it the takes them up to 2 or 3 hours to \fix"the problem"