Inflated water bill

I don’t think I know a municipality that is as *********** as this one. We have been receiving an incorrect bill for the past 3 months, with an amount that makes no sense. How is a house with 4 people being charged R15 000 for water usage for just one month? There are no leakages, we have taken metering readings to the office countless times and there is never a resolution. You get sent from pillar to post with no accountability. On the 2nd of June I was told that the meters were changed last year and that could be the reason why the readings are incorrect and that it will be looked into and someone will revert to me and my family. Nearly a month later and we have received no communication. You call and no one picks up and when they do pick up, you are transferred to a line that NEVER gets answered. We are being ****med by the municipality and getting no assistance when we question the authenticity of the water bill. I’m really frustrated and angry at how innocent people are made to pay large amounts of money.