Extremely Disappointed – Left Sleeping on the Floor Due to Russells Vosloorus’ Poor Service

I am writing this review out of complete frustration and deep disappointment with the service I received from Russells Vosloorus.

On Friday, 28 November 2025, I purchased a queen-sized bed, fridge, lounge suite, and breakfast pack. The consultant who assisted me, Mbali, assured me that delivery would take place either that same Friday or on Saturday morning. Unfortunately, none of that happened.

When I went back to the store on Saturday to follow up and make arrangements, only then was I told that they needed alternative contact details for my employer — information I could have easily provided on Friday had I been asked. When I asked what would happen next, I was told delivery would be either Saturday or Sunday. I explained that I might not be fully available on Sunday, and the consultant then said she could arrange a Saturday delivery if I paid the delivery staff R350 cash. This was said around 09:00 on Saturday, and she promised to keep me updated.

She never did.

Midday, when I realized I still had no feedback, I sent her a WhatsApp message. That’s when she told me she had already knocked off and that her manager would call me — which never happened. I then phoned the branch around 15:00, only to be told all deliveries were already out and mine was supposedly included. A few minutes later the same person told me my application was still in “verification” (no one bothered explaining what that even means), and she personally promised to call me on Sunday morning.

She did not call.

No one from that branch contacted me at all until I phoned again around midday on Sunday. This time a gentleman answered with a terrible attitude as if I was wasting his time. No clarity. No accountability. Just another promise that the manager would call me — which again never happened.

Now, after being misled repeatedly from Friday until Sunday, I have been told that my delivery will only happen on 6 December. That means I must sleep on the floor for a week, because I got rid of my old bed expecting my new one — based on the promises THEY made.

The only reason I haven’t cancelled this order yet is because I work during the week and the branch is closed by the time I finish work. But at this point, I have zero trust in their promises, and honestly, I don’t even believe the 6 December delivery date will be kept. If this is how they treat customers BEFORE delivering the goods, I can only imagine the nightmare if something goes wrong with any of the items.

This has been one of the worst customer service experiences I have ever had — constant lies, no communication, no accountability, and no respect for the customer’s time or circumstances.

Russells Vosloorus has completely failed me, and I am now left sleeping on the floor because of their negligence and dishonesty.