Dec '25 - Sep '26
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Recent reviews (2)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
Disappointing and Extremely Unprofessional.
I am writing this review out of complete frustration and deep disappointment with the service I received from Russells Vosloorus. On Friday, 28 November 2025, I purchased a double bed set (Cozy Night Serenity MK11 137cm). The consultant who assisted me, Kagiso, assured me that delivery would take 3–5 days. On the 5th of December, the delivery team arrived with only the mattress and no base. They told me they would head back to the warehouse to fetch the base because they assumed I had purchased the mattress only. I immediately contacted Kagiso to inform him, and he asked for the delivery team’s number so he could follow up. He later told me the same story they had given me, which was fine — but the base never arrived. I called the delivery team again, and they said it would be delivered on Saturday. Saturday came, and still no base. When I called them again, they said they would get back to me, but they never did. I then contacted Kagiso, who told me he had already knocked off and that I should communicate with the store manager. When I called the store and asked for the manager, she told me that if the delivery was not made by Saturday, she would request a nearby Russells to deliver a base for me on Sunday. Sunday came and went with no delivery. I called the store again and asked for both Kagiso and the manager, only to be told that they were both booked off. Today is Monday, 8 December. I called the store and spoke to the manager again. She said she would ask nearby stores about the base and get back to me once she found one. She never did. When I called again for feedback, she said she found a base at Russells Sky City Mall and would call me once the delivery team arrived so she could confirm my delivery address. No call was made. I called once more for feedback, and I was told the manager was on lunch and I should call again in 15 minutes. When I called again, they then said the manager had just gone out and would call me when she returned. Until now, I am still waiting. This entire experience has been nothing but stressful, disappointing, and extremely unprofessional. I paid in full for a product I still have not received. All I have been given are empty promises, delays, excuses, and a complete lack of communication from both the staff and management. This level of service is unacceptable, and I expected much better from Russells.
1 reviews | Active since Dec 2025
Disappointing and Extremely Unprofessional.
I am writing this review out of complete frustration and deep disappointment with the service I received from Russells Vosloorus. On Friday, 28 November 2025, I purchased a double bed set (Cozy Night Serenity MK11 137cm). The consultant who assisted me, Kagiso, assured me that delivery would take 3–5 days. On the 5th of December, the delivery team arrived with only the mattress and no base. They told me they would head back to the warehouse to fetch the base because they assumed I had purchased the mattress only. I immediately contacted Kagiso to inform him, and he asked for the delivery team’s number so he could follow up. He later told me the same story they had given me, which was fine — but the base never arrived. I called the delivery team again, and they said it would be delivered on Saturday. Saturday came, and still no base. When I called them again, they said they would get back to me, but they never did. I then contacted Kagiso, who told me he had already knocked off and that I should communicate with the store manager. When I called the store and asked for the manager, she told me that if the delivery was not made by Saturday, she would request a nearby Russells to deliver a base for me on Sunday. Sunday came and went with no delivery. I called the store again and asked for both Kagiso and the manager, only to be told that they were both booked off. Today is Monday, 8 December. I called the store and spoke to the manager again. She said she would ask nearby stores about the base and get back to me once she found one. She never did. When I called again for feedback, she said she found a base at Russells Sky City Mall and would call me once the delivery team arrived so she could confirm my delivery address. No call was made. I called once more for feedback, and I was told the manager was on lunch and I should call again in 15 minutes. When I called again, they then said the manager had just gone out and would call me when she returned. Until now, I am still waiting. This entire experience has been nothing but stressful, disappointing, and extremely unprofessional. I paid in full for a product I still have not received. All I have been given are empty promises, delays, excuses, and a complete lack of communication from both the staff and management. This level of service is unacceptable, and I expected much better from Russells.
1 reviews | Active since Jun 2013
Extremely Disappointed – Left Sleeping on the Floor Due to Russells Vosloorus’ Poor Service
I am writing this review out of complete frustration and deep disappointment with the service I received from Russells Vosloorus. On Friday, 28 November 2025, I purchased a queen-sized bed, fridge, lounge suite, and breakfast pack. The consultant who assisted me, Mbali, assured me that delivery would take place either that same Friday or on Saturday morning. Unfortunately, none of that happened. When I went back to the store on Saturday to follow up and make arrangements, only then was I told that they needed alternative contact details for my employer — information I could have easily provided on Friday had I been asked. When I asked what would happen next, I was told delivery would be either Saturday or Sunday. I explained that I might not be fully available on Sunday, and the consultant then said she could arrange a Saturday delivery if I paid the delivery staff R350 cash. This was said around 09:00 on Saturday, and she promised to keep me updated. She never did. Midday, when I realized I still had no feedback, I sent her a WhatsApp message. That’s when she told me she had already knocked off and that her manager would call me — which never happened. I then phoned the branch around 15:00, only to be told all deliveries were already out and mine was supposedly included. A few minutes later the same person told me my application was still in “verification” (no one bothered explaining what that even means), and she personally promised to call me on Sunday morning. She did not call. No one from that branch contacted me at all until I phoned again around midday on Sunday. This time a gentleman answered with a terrible attitude as if I was wasting his time. No clarity. No accountability. Just another promise that the manager would call me — which again never happened. Now, after being misled repeatedly from Friday until Sunday, I have been told that my delivery will only happen on 6 December. That means I must sleep on the floor for a week, because I got rid of my old bed expecting my new one — based on the promises THEY made. The only reason I haven’t cancelled this order yet is because I work during the week and the branch is closed by the time I finish work. But at this point, I have zero trust in their promises, and honestly, I don’t even believe the 6 December delivery date will be kept. If this is how they treat customers BEFORE delivering the goods, I can only imagine the nightmare if something goes wrong with any of the items. This has been one of the worst customer service experiences I have ever had — constant lies, no communication, no accountability, and no respect for the customer’s time or circumstances. Russells Vosloorus has completely failed me, and I am now left sleeping on the floor because of their negligence and dishonesty.
1 reviews | Active since Jun 2013
Extremely Disappointed – Left Sleeping on the Floor Due to Russells Vosloorus’ Poor Service
I am writing this review out of complete frustration and deep disappointment with the service I received from Russells Vosloorus. On Friday, 28 November 2025, I purchased a queen-sized bed, fridge, lounge suite, and breakfast pack. The consultant who assisted me, Mbali, assured me that delivery would take place either that same Friday or on Saturday morning. Unfortunately, none of that happened. When I went back to the store on Saturday to follow up and make arrangements, only then was I told that they needed alternative contact details for my employer — information I could have easily provided on Friday had I been asked. When I asked what would happen next, I was told delivery would be either Saturday or Sunday. I explained that I might not be fully available on Sunday, and the consultant then said she could arrange a Saturday delivery if I paid the delivery staff R350 cash. This was said around 09:00 on Saturday, and she promised to keep me updated. She never did. Midday, when I realized I still had no feedback, I sent her a WhatsApp message. That’s when she told me she had already knocked off and that her manager would call me — which never happened. I then phoned the branch around 15:00, only to be told all deliveries were already out and mine was supposedly included. A few minutes later the same person told me my application was still in “verification” (no one bothered explaining what that even means), and she personally promised to call me on Sunday morning. She did not call. No one from that branch contacted me at all until I phoned again around midday on Sunday. This time a gentleman answered with a terrible attitude as if I was wasting his time. No clarity. No accountability. Just another promise that the manager would call me — which again never happened. Now, after being misled repeatedly from Friday until Sunday, I have been told that my delivery will only happen on 6 December. That means I must sleep on the floor for a week, because I got rid of my old bed expecting my new one — based on the promises THEY made. The only reason I haven’t cancelled this order yet is because I work during the week and the branch is closed by the time I finish work. But at this point, I have zero trust in their promises, and honestly, I don’t even believe the 6 December delivery date will be kept. If this is how they treat customers BEFORE delivering the goods, I can only imagine the nightmare if something goes wrong with any of the items. This has been one of the worst customer service experiences I have ever had — constant lies, no communication, no accountability, and no respect for the customer’s time or circumstances. Russells Vosloorus has completely failed me, and I am now left sleeping on the floor because of their negligence and dishonesty.