TERRIBLE SERVICE BY RUSH COURIER SERVICE

Good day, yesterday I needed to send a parcel, I go into the rush app go through the whole process of sending my package weight, length, width EVERYTHING. They then take my money from my account and I get no confirmation to say my payment was successful on rush. And I received no email with my waybill but my money had been taken from my account.

I then contact the support team and I speak to a lady named Palesa Molefe (Support Specialist) she says to me i must send her my log in details to check in their end and I did that, she then says I must email my proof of payment to *** and I did and asking her to let me know once received, she responds saying they have received my proof of payment.

Not too long after that she sends me an email saying that the accounts department says my transaction had failed they did not receive my payment, I then respond and ask what is the way forward because all this clearly does not make any sense at all.

No response from them at all, so I send another email requesting for some to call me immediately as this is a matter of urgency and has an effect on my business, I had lost a customer because of rush and I am extremely disgusted by their service aswel as their support staff.