No service delivery! Bad customer service.

On the 23rd of April 2015 I was notified that I could track the shipping of my Ruby box. I tracked the ruby box and was informed that date of delivery would be the 30th April approximately 7 days later. No delivery took place on the 30th and I was not informed as to why not. On the 4th of April I followed up at Ruby Box with an email, need less to say that was hopeless because NOBODY responded to my mail. I then decided to call and spoke to Mandisi. He followed and notified me that I wold be contacted by the courier to arrange delivery. Need less to say no one contacted me. I then phoned again, spoke to Mandisi again and was told that My Ruby Box would only be delivered on Thursday the 7/05/2015. BUT...my payment already went through on the 15 April 2015 :2015-04-15 SERVICE AGREEMENT RUBYBOX ***1 SAGEPAY 9046 R 119.00- . so 14 days later my ruby box may be delivered without an apology or nothing at all!!! You are quick to take off money but don't care about service delivery. I asked Mandisi to escalate this to his manager, which I don't thin he did. Rude and Arrogant! I want to know what you are going to do about this!!! ASAP.