Worst service imaginable backed with empty promises

<p>I made an online purchase on the iStore on 08 March 2017. On 09th March, I received a text message informing me that my parcel will be delivered to the address provided before 18h00. On the said date at 16h10, I called in to RTT customer service to enquire whether the driver will still be able to deliver as previous experiences with RTT has been such that deliveries are made fairly earlier in the day. I was advised that the driver will be here by 17h00. Needless to say, I waited until 18h10 and still no delivery. On the morning of 10 March 2017, I tried tracking the delivery only to learn that it had been returned. This was a surprise to me as nobody had called me throughout the previous day to alert me that they are having problems with delivering.</p> <p> </p> <p>I called in again on 10th March and I was told that the delivery will be made again by 17h00. When 17h00 arrived and no delivery in sight, I called in again and was told that a Manager would call me to explain the situation. It is now 17h20 and I have yet to receive a phone call.</p> <p> </p> <p>I am most annoyed that I wasted my evening waiting for a delivery and no one bothers to call and explain what is going on. My impression of this brand has thus been tarnished, and I am now concerned about how I'm going to get my parcel. </p>