Useless

I expected my delivery from MTN on Wednesday this as it was sitting on your floor gathering dust. On Thursday two of your couriers came to deliver. I had my ID and proof of residence ready..One of them pulled out a finger print machine and guess what your freaking machines do not work. I was told it's an network issue. How is that my problem. I was them told to contact MTN to change delivery from.biometeics to manual but they cannot hand me the parcel..If it was not enough dealing with incompetence I had to contact *********** MTN , 10 calls later to find someone who was able to change that for me and said they should deliver today which is the next day. Well still no freaking delivery. I checked the status and says in cage on floor..When calling RTT you guys never answer I was lucky enough to get hold of a lady but she said the email.from MTN was received in the morning which was incorrect as MTN.sent it a day before..She said drivers already left and they could.nor deliver today and asked if I could come fetch it..Why the heck should do that..YOU GUYS NEED TO TAKE RESPONSIBILITY AJD DELIVER MY MTN ITEMS ASAP. I have already reported the matter to ICASA as well.