NM
Ntokozo M
1 reviews | Active since May 2026
12 May 2026, 18:39
Urgent: Non-Delivery of Router
Very disappointed with the delivery service from RTT Logistics. My MTN router was supposed to be delivered over a week ago, yet the tracking keeps saying “client was not at registered address,” which is completely untrue because I have been home the entire week waiting for the delivery.
No driver contacted me, no delivery attempt was made, and there has been no proper communication from RTT. This has caused a lot of inconvenience because I urgently need the router for my studies. Customers should not have to struggle this much just to receive their parcels.
I hope this issue gets resolved urgently and that RTT improves its delivery communication and service.
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Replies (3)0
Replies (3)
RTT Logistics's replyOfficial
13 May 2026, 11:42Dear Ntokozo
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the delay in your router delivery.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the delay in your router delivery.
We are concerned to hear about the repeated “client not at registered address” updates despite you being available at the delivery address, as well as the lack of communication and unsuccessful delivery attempts experienced. This is not the level of service we strive to provide.
We understand the urgency of receiving your router, especially as it is required for your studies, and we sincerely regret the inconvenience this delay has caused.
Please be assured that your query has been escalated urgently with the relevant depot and operations team for immediate investigation and intervention. One of our Customer Care agents will contact you shortly to provide further assistance, reassurance, and feedback regarding the delivery of your parcel.
We appreciate your patience and understanding while we work to resolve this matter as quickly as possible.
Kind regards,
CEC Department
CEC Department
RTT Logistics's reply13 May 2026, 11:42
Official
Dear Ntokozo
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the delay in your router delivery.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the delay in your router delivery.
We are concerned to hear about the repeated “client not at registered address” updates despite you being available at the delivery address, as well as the lack of communication and unsuccessful delivery attempts experienced. This is not the level of service we strive to provide.
We understand the urgency of receiving your router, especially as it is required for your studies, and we sincerely regret the inconvenience this delay has caused.
Please be assured that your query has been escalated urgently with the relevant depot and operations team for immediate investigation and intervention. One of our Customer Care agents will contact you shortly to provide further assistance, reassurance, and feedback regarding the delivery of your parcel.
We appreciate your patience and understanding while we work to resolve this matter as quickly as possible.
Kind regards,
CEC Department
CEC Department
NM
Ntokozo M's updateReviewer Update
13 May 2026, 18:05Another day RTT Logistics publicly apologized and claimed my query was escalated urgently, but their actions clearly do not match their words. Today there was still no communication, no delivery, and no follow-up despite promises that someone would contact me shortly.
I do not appreciate apologies that are not backed by action. This router is urgently needed for my studies, yet I have been left waiting for days while being given inaccurate delivery updates and poor service.
I have remained available at the registered address, and no proper delivery attempt or communication has been made. This experience has been extremely frustrating, disappointing, and unprofessional.
I do not appreciate apologies that are not backed by action. This router is urgently needed for my studies, yet I have been left waiting for days while being given inaccurate delivery updates and poor service.
I have remained available at the registered address, and no proper delivery attempt or communication has been made. This experience has been extremely frustrating, disappointing, and unprofessional.
NM
Ntokozo M's update13 May 2026, 18:05
Reviewer Update
Another day RTT Logistics publicly apologized and claimed my query was escalated urgently, but their actions clearly do not match their words. Today there was still no communication, no delivery, and no follow-up despite promises that someone would contact me shortly.
I do not appreciate apologies that are not backed by action. This router is urgently needed for my studies, yet I have been left waiting for days while being given inaccurate delivery updates and poor service.
I have remained available at the registered address, and no proper delivery attempt or communication has been made. This experience has been extremely frustrating, disappointing, and unprofessional.
I do not appreciate apologies that are not backed by action. This router is urgently needed for my studies, yet I have been left waiting for days while being given inaccurate delivery updates and poor service.
I have remained available at the registered address, and no proper delivery attempt or communication has been made. This experience has been extremely frustrating, disappointing, and unprofessional.
RTT Logistics's replyOfficial
14 May 2026, 10:24Dear Ntokozo
Please accept our sincere apologies for the continued delays and the frustration caused by this experience.
Please accept our sincere apologies for the continued delays and the frustration caused by this experience.
We are reaching out to you this morning and would like to assure you that your query remains a priority for us. We are currently following up urgently with the relevant team to obtain a clear update on your parcel and delivery status
Kind Regards
CEC Department
RTT Logistics's reply14 May 2026, 10:24
Official
Dear Ntokozo
Please accept our sincere apologies for the continued delays and the frustration caused by this experience.
Please accept our sincere apologies for the continued delays and the frustration caused by this experience.
We are reaching out to you this morning and would like to assure you that your query remains a priority for us. We are currently following up urgently with the relevant team to obtain a clear update on your parcel and delivery status
Kind Regards
CEC Department