1 reviews | Active since Jul 2022
Unhappy customer
I am extremely disappointed with the level of service I have received regarding the delivery of my MTN router. I was initially informed that my router would be delivered on 8 May 2026. However, as of today, 13 May 2026, I have still not received my order or any clear communication regarding its status. Over the past few days, I have contacted your call centre several times, but I have only received empty promises and no meaningful assistance. The waiting time to speak to an agent is excessively long, which has added to my frustration. I also received a call from a member of your leadership team. During our conversation, I explained my concerns and dissatisfaction with the service. He assured me that he would call me back shortly with an update, but he never did.I have also contacted MTN directly, but they advised that they are unable to expedite the delivery from your side. This experience has been extremely frustrating and disappointing. I expected a much higher standard of service and communication. I would appreciate it if this matter could be treated as urgent and if I could receive a clear update on the status of my delivery, including a confirmed delivery date.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced regarding the delivery of your MTN router.We are truly sorry that the delivery, initially scheduled for 8 May 2026, has still not been fulfilled and that you have not received clear or consistent communication regarding the status of your order. We also apologise for the lack of effective assistance from our call centre, the long waiting times, and the missed follow-up call from our leadership team, which has understandably added to your frustration.This is not the level of service we aim to provide, and we fully understand the impact this delay has had on you. We acknowledge your concern that this router is important, and we are treating this matter as urgent.Your query has been escalated again for immediate investigation, and we are currently following up with the relevant teams to obtain a confirmed update and delivery timeframe. We will contact you shortly to re-assure and ensure delivery competed .Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards
CEC Department
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced regarding the delivery of your MTN router.We are truly sorry that the delivery, initially scheduled for 8 May 2026, has still not been fulfilled and that you have not received clear or consistent communication regarding the status of your order. We also apologise for the lack of effective assistance from our call centre, the long waiting times, and the missed follow-up call from our leadership team, which has understandably added to your frustration.This is not the level of service we aim to provide, and we fully understand the impact this delay has had on you. We acknowledge your concern that this router is important, and we are treating this matter as urgent.Your query has been escalated again for immediate investigation, and we are currently following up with the relevant teams to obtain a confirmed update and delivery timeframe. We will contact you shortly to re-assure and ensure delivery competed .Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards
CEC Department