SS
Siyabonga S
1 reviews | Active since Aug 2026
30 Aug 2026, 16:20
Terrible
I've done a second order with MTN, like the first one biometric issue. And cause my first order canceled. Now my second parcel is placed on hold for 4 days now. Even after I called mtn and manual approval was approved. Corrier dont call, sms or email. I've seating at home waiting and going to work. Now going back to work that will require me changing address that I am sure will cause more delays. That will most definitely have the order canceled again
Helpful (0)
Replies (1)0
Replies (1)
RTT Logistics's replyOfficial
31 Aug 2026, 09:11Dear Siyabonga
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing delay with your MTN delivery, especially after experiencing a similar biometric issue with your previous order.We understand how upsetting it is to have your parcel on hold for four days, particularly after MTN has confirmed that manual approval was granted. We also appreciate the inconvenience of having to remain at home waiting for a delivery without receiving any communication from the courier.We are concerned to hear that you have not received any calls, SMS notifications, or emails regarding the status of your parcel. We understand your concern that returning to work and having to change the delivery address could potentially result in further delays or another cancellation.Please be assured that your concerns are being taken seriously. One of our Customer Care agents will reach out to you directly to investigate the matter, provide you with an update, and assist in getting the delivery resolved as soon as possible.We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.Kind regards
Customer Care Department.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing delay with your MTN delivery, especially after experiencing a similar biometric issue with your previous order.We understand how upsetting it is to have your parcel on hold for four days, particularly after MTN has confirmed that manual approval was granted. We also appreciate the inconvenience of having to remain at home waiting for a delivery without receiving any communication from the courier.We are concerned to hear that you have not received any calls, SMS notifications, or emails regarding the status of your parcel. We understand your concern that returning to work and having to change the delivery address could potentially result in further delays or another cancellation.Please be assured that your concerns are being taken seriously. One of our Customer Care agents will reach out to you directly to investigate the matter, provide you with an update, and assist in getting the delivery resolved as soon as possible.We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.Kind regards
Customer Care Department.
RTT Logistics's reply31 Aug 2026, 09:11
Official
Dear Siyabonga
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing delay with your MTN delivery, especially after experiencing a similar biometric issue with your previous order.We understand how upsetting it is to have your parcel on hold for four days, particularly after MTN has confirmed that manual approval was granted. We also appreciate the inconvenience of having to remain at home waiting for a delivery without receiving any communication from the courier.We are concerned to hear that you have not received any calls, SMS notifications, or emails regarding the status of your parcel. We understand your concern that returning to work and having to change the delivery address could potentially result in further delays or another cancellation.Please be assured that your concerns are being taken seriously. One of our Customer Care agents will reach out to you directly to investigate the matter, provide you with an update, and assist in getting the delivery resolved as soon as possible.We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.Kind regards
Customer Care Department.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing delay with your MTN delivery, especially after experiencing a similar biometric issue with your previous order.We understand how upsetting it is to have your parcel on hold for four days, particularly after MTN has confirmed that manual approval was granted. We also appreciate the inconvenience of having to remain at home waiting for a delivery without receiving any communication from the courier.We are concerned to hear that you have not received any calls, SMS notifications, or emails regarding the status of your parcel. We understand your concern that returning to work and having to change the delivery address could potentially result in further delays or another cancellation.Please be assured that your concerns are being taken seriously. One of our Customer Care agents will reach out to you directly to investigate the matter, provide you with an update, and assist in getting the delivery resolved as soon as possible.We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.Kind regards
Customer Care Department.