NC
Nolwazi C
1 reviews | Active since Jan 2018
19 Aug 2026, 12:49
RTT useless
So RTT drivers are refusing to deliver in Umlazi saying they are scared of theft? Are they not accompanied by securities? Why does your company still accept orders that need to be delivered in townships. My friend is deaf ordered some items that RTT is responsible for delivery. I have been home the entire day because she asked me to help get that package. Now RTT driver is saying he can't come to Umlazi. What nonsense is that
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Nolwazi C's updateReviewer Update
19 Aug 2026, 12:56Driver's name is Kwenza Masondo
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Nolwazi C's update19 Aug 2026, 12:56
Reviewer Update
Driver's name is Kwenza Masondo
RTT Logistics's replyOfficial
19 Aug 2026, 14:00Dear Nolwazi
We sincerely apologise for the frustration and inconvenience caused by this experience. We understand how upsetting it is to remain at home expecting a delivery, only to be informed that the driver is unable to complete the delivery.We take your concerns regarding deliveries to Umlazi very seriously. While the safety of our drivers and teams is important, customers should not be left without clear communication or a suitable resolution.We will have one of our Customer Service agents reach out to you directly to assist with the shipment and address your concerns regarding the delivery. We also appreciate you highlighting the impact this has had on your friend, and we will do our best to ensure the matter is attended to.Thank you for bringing this to our attention, and please accept our sincere apologies.
Kind regards,
Customer Care Department
We sincerely apologise for the frustration and inconvenience caused by this experience. We understand how upsetting it is to remain at home expecting a delivery, only to be informed that the driver is unable to complete the delivery.We take your concerns regarding deliveries to Umlazi very seriously. While the safety of our drivers and teams is important, customers should not be left without clear communication or a suitable resolution.We will have one of our Customer Service agents reach out to you directly to assist with the shipment and address your concerns regarding the delivery. We also appreciate you highlighting the impact this has had on your friend, and we will do our best to ensure the matter is attended to.Thank you for bringing this to our attention, and please accept our sincere apologies.
Kind regards,
Customer Care Department
Best regards,
RTT Logistics's reply19 Aug 2026, 14:00
Official
Dear Nolwazi
We sincerely apologise for the frustration and inconvenience caused by this experience. We understand how upsetting it is to remain at home expecting a delivery, only to be informed that the driver is unable to complete the delivery.We take your concerns regarding deliveries to Umlazi very seriously. While the safety of our drivers and teams is important, customers should not be left without clear communication or a suitable resolution.We will have one of our Customer Service agents reach out to you directly to assist with the shipment and address your concerns regarding the delivery. We also appreciate you highlighting the impact this has had on your friend, and we will do our best to ensure the matter is attended to.Thank you for bringing this to our attention, and please accept our sincere apologies.
Kind regards,
Customer Care Department
We sincerely apologise for the frustration and inconvenience caused by this experience. We understand how upsetting it is to remain at home expecting a delivery, only to be informed that the driver is unable to complete the delivery.We take your concerns regarding deliveries to Umlazi very seriously. While the safety of our drivers and teams is important, customers should not be left without clear communication or a suitable resolution.We will have one of our Customer Service agents reach out to you directly to assist with the shipment and address your concerns regarding the delivery. We also appreciate you highlighting the impact this has had on your friend, and we will do our best to ensure the matter is attended to.Thank you for bringing this to our attention, and please accept our sincere apologies.
Kind regards,
Customer Care Department
Best regards,
NC
Nolwazi C's updateReviewer Update
19 Aug 2026, 14:10To me this is utter nonsense. Delivery has been paid for. We see RTT drivers daily in the township being escorted by security. This is just your driver discriminating against a deaf person. The moment he realised someone was communicating on her behalf he saw a chance to refuse delivery. She is already facing so many obstacles in this country when it comes to her daily tasks due to her disability on top of that she decides to order online for convince Nd RTT does this nonsense
NC
Nolwazi C's update19 Aug 2026, 14:10
Reviewer Update
To me this is utter nonsense. Delivery has been paid for. We see RTT drivers daily in the township being escorted by security. This is just your driver discriminating against a deaf person. The moment he realised someone was communicating on her behalf he saw a chance to refuse delivery. She is already facing so many obstacles in this country when it comes to her daily tasks due to her disability on top of that she decides to order online for convince Nd RTT does this nonsense
RTT Logistics's replyOfficial
19 Aug 2026, 15:55Dear Nolwazi
Please assist with a tracking number for the delivery so we can arrange with our operations, We will ensure this matter is dealt with accordingly on our end with the driver
Thank you
Please assist with a tracking number for the delivery so we can arrange with our operations, We will ensure this matter is dealt with accordingly on our end with the driver
Thank you
Best regards,
RTT Logistics's reply19 Aug 2026, 15:55
Official
Dear Nolwazi
Please assist with a tracking number for the delivery so we can arrange with our operations, We will ensure this matter is dealt with accordingly on our end with the driver
Thank you
Please assist with a tracking number for the delivery so we can arrange with our operations, We will ensure this matter is dealt with accordingly on our end with the driver
Thank you
Best regards,