AM
Ashley M
1 reviews | Active since Jun 2026
10 Jun 2026, 15:28
RTT Couriers and logistics is absolutely nonsense
Most useless courier I've come across so far, Been waiting for my product since the 3rd of June, it's the 10th of June now and i still haven't received my mtn wifi package, they been sending me messages on WhatsApp every day saying my product it's to be delivered today, but eventually they won't deliver. Their call centre doesn't even answer phones. Im even wondering why mtn is even working with these people cos they are really that bad, I've never experienced such inconvenience when expecting a delivery from a courier
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Replies (3)0
Replies (3)
RTT Logistics's replyOfficial
10 Jun 2026, 16:16Dear Ashley
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in receiving your MTN WiFi package and for the frustration caused by the repeated delivery notifications without a successful delivery.
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in receiving your MTN WiFi package and for the frustration caused by the repeated delivery notifications without a successful delivery.
We understand how disappointing it is to have been waiting since 3 June and to experience difficulty reaching our support channels for assistance. This is not the level of service we strive to provide, and we regret the inconvenience caused.
Your feedback has been escalated to the relevant team for urgent attention. A Customer Service Agent will contact you directly to provide an update on your shipment and assist in resolving this matter as quickly as possible.
Thank you for your patience and understanding.
Kind Regards
CEC Department
Kind Regards
CEC Department
RTT Logistics's reply10 Jun 2026, 16:16
Official
Dear Ashley
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in receiving your MTN WiFi package and for the frustration caused by the repeated delivery notifications without a successful delivery.
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in receiving your MTN WiFi package and for the frustration caused by the repeated delivery notifications without a successful delivery.
We understand how disappointing it is to have been waiting since 3 June and to experience difficulty reaching our support channels for assistance. This is not the level of service we strive to provide, and we regret the inconvenience caused.
Your feedback has been escalated to the relevant team for urgent attention. A Customer Service Agent will contact you directly to provide an update on your shipment and assist in resolving this matter as quickly as possible.
Thank you for your patience and understanding.
Kind Regards
CEC Department
Kind Regards
CEC Department
AM
Ashley M's updateReviewer Update
10 Jun 2026, 16:47Mxm, You guys are just putting on a facade here on hellopeter to make it seem like you care about customer feedback just to limit criticism, whilst when we talk to you privately on WhatsApp and on customer service the energy and care is very very different. you are All talk no action, im expecting to be disappointed again this week just like last week, the next week we are approaching now which will be the 3rd week waiting for my product will be a long weekend so i know i might not get my product during those 3 left working days next week which means my product might get delivered on the 4th week that starts on the 22nd of this month and that's me being hopefull, mxm nooh you guys are useless😡😡😡😡
AM
Ashley M's update10 Jun 2026, 16:47
Reviewer Update
Mxm, You guys are just putting on a facade here on hellopeter to make it seem like you care about customer feedback just to limit criticism, whilst when we talk to you privately on WhatsApp and on customer service the energy and care is very very different. you are All talk no action, im expecting to be disappointed again this week just like last week, the next week we are approaching now which will be the 3rd week waiting for my product will be a long weekend so i know i might not get my product during those 3 left working days next week which means my product might get delivered on the 4th week that starts on the 22nd of this month and that's me being hopefull, mxm nooh you guys are useless😡😡😡😡
RTT Logistics's replyOfficial
11 Jun 2026, 14:47Dear Ashley
We understand your frustration and sincerely apologize for the delay with your delivery.
One of our Customer Care Consultants has contacted you regarding your shipment and explained the current situation. MTN deliveries are presently affected by a technical issue. Due to a data line problem, OTPs are not being generated and biometric verification is unavailable, which prevents us from completing deliveries at this time.
Unfortunately, this issue is beyond our control, and we regret the inconvenience this has caused. We understand how disappointing it is to wait for your parcel and appreciate your patience while the matter is being resolved.
As soon as the issue has been rectified and your shipment is dispatched for delivery, you will receive a WhatsApp notification confirming that your parcel is on trip and on its way to you.
Thank you for your understanding.
Kind regards,
Customer Experience Team
Customer Experience Team
RTT Logistics's reply11 Jun 2026, 14:47
Official
Dear Ashley
We understand your frustration and sincerely apologize for the delay with your delivery.
One of our Customer Care Consultants has contacted you regarding your shipment and explained the current situation. MTN deliveries are presently affected by a technical issue. Due to a data line problem, OTPs are not being generated and biometric verification is unavailable, which prevents us from completing deliveries at this time.
Unfortunately, this issue is beyond our control, and we regret the inconvenience this has caused. We understand how disappointing it is to wait for your parcel and appreciate your patience while the matter is being resolved.
As soon as the issue has been rectified and your shipment is dispatched for delivery, you will receive a WhatsApp notification confirming that your parcel is on trip and on its way to you.
Thank you for your understanding.
Kind regards,
Customer Experience Team
Customer Experience Team