MN
Mpume N
1 reviews | Active since May 2024
07 Sept 2026, 13:11
RTT biometric failure
Hi @ RTT Please help me resolve a delivery issue I had a delivery from MTN on 02/09/26 which was unsuccessful because of biometric failure. It's been 5 days now and MTN said the delivery has been scheduled for the second time but no communication from RTT, no updates and when I text on WhatsApp I get no replies When I call they always they get back to me in which they do not. I really need issue sorted as soon as possible
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RTT Logistics's replyOfficial
09 Sept 2026, 07:19Hi Mpume, we apologise for the delay following the unsuccessful biometric verification, and for the unanswered messages and calls that were not returned.We have not yet received the authorisation needed to proceed with another delivery attempt. We understand that MTN has advised you otherwise, and we’re sorry for the conflicting information. We will update you once authorisation is received and the next delivery arrangements are confirmed.
RTT Logistics's reply09 Sept 2026, 07:19
Official
Hi Mpume, we apologise for the delay following the unsuccessful biometric verification, and for the unanswered messages and calls that were not returned.We have not yet received the authorisation needed to proceed with another delivery attempt. We understand that MTN has advised you otherwise, and we’re sorry for the conflicting information. We will update you once authorisation is received and the next delivery arrangements are confirmed.