EB
Esther B
1 reviews | Active since Jun 2013
02 Jun 2026, 12:52
Returned parcel, Stop Biometrics verification - it is not working
My MTN parcel got returned due to biometrics failure. The driver said the machines have been failing with many clients. I am very unhappy about this. MTN has sent you a directive for a manual delivery but that is not being done as quickly as possible., at least while the driver is around. This is so much inconvenience. Why dont you stop this failing biometrics and deliver our parcels with manual verification.
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RTT Logistics's replyOfficial
02 Jun 2026, 15:41Dear Esther
We sincerely apologize for the inconvenience and frustration caused by the failed biometric verification and the subsequent return of your MTN parcel.We understand your concerns, especially after being advised that the biometric devices have experienced challenges with multiple deliveries. We also appreciate that MTN has provided a directive for a manual delivery process, and we understand your disappointment that this was not actioned as quickly as expected.Please be assured that your feedback has been noted and will be escalated to the relevant team for review. We recognize the impact this delay has had on you and understand your concerns regarding the continued use of biometric verification when alternative verification methods are available.A customer care representative will follow up on your parcel and the status of the manual delivery authorization to ensure the matter is resolved as soon as possible.Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention.Kind regards,
CourierIT Customer Care
We sincerely apologize for the inconvenience and frustration caused by the failed biometric verification and the subsequent return of your MTN parcel.We understand your concerns, especially after being advised that the biometric devices have experienced challenges with multiple deliveries. We also appreciate that MTN has provided a directive for a manual delivery process, and we understand your disappointment that this was not actioned as quickly as expected.Please be assured that your feedback has been noted and will be escalated to the relevant team for review. We recognize the impact this delay has had on you and understand your concerns regarding the continued use of biometric verification when alternative verification methods are available.A customer care representative will follow up on your parcel and the status of the manual delivery authorization to ensure the matter is resolved as soon as possible.Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention.Kind regards,
CourierIT Customer Care
RTT Logistics's reply02 Jun 2026, 15:41
Official
Dear Esther
We sincerely apologize for the inconvenience and frustration caused by the failed biometric verification and the subsequent return of your MTN parcel.We understand your concerns, especially after being advised that the biometric devices have experienced challenges with multiple deliveries. We also appreciate that MTN has provided a directive for a manual delivery process, and we understand your disappointment that this was not actioned as quickly as expected.Please be assured that your feedback has been noted and will be escalated to the relevant team for review. We recognize the impact this delay has had on you and understand your concerns regarding the continued use of biometric verification when alternative verification methods are available.A customer care representative will follow up on your parcel and the status of the manual delivery authorization to ensure the matter is resolved as soon as possible.Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention.Kind regards,
CourierIT Customer Care
We sincerely apologize for the inconvenience and frustration caused by the failed biometric verification and the subsequent return of your MTN parcel.We understand your concerns, especially after being advised that the biometric devices have experienced challenges with multiple deliveries. We also appreciate that MTN has provided a directive for a manual delivery process, and we understand your disappointment that this was not actioned as quickly as expected.Please be assured that your feedback has been noted and will be escalated to the relevant team for review. We recognize the impact this delay has had on you and understand your concerns regarding the continued use of biometric verification when alternative verification methods are available.A customer care representative will follow up on your parcel and the status of the manual delivery authorization to ensure the matter is resolved as soon as possible.Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention.Kind regards,
CourierIT Customer Care