AR
Aphiwe R
1 reviews | Active since Jan 2026
29 Jan 2026, 10:54
Poor Service Delivery and Lack of Communication
I am deeply dissatisfied with the service recieved from RTT. My parcel was "Out for Delivery" on Thursday the 22nd, later that day the status of parcel was changed to "Route Recalled" it has been exactly a week later and no form of communication has been made to me with regards to this matter. Emails and several WhatsApp queries have been made to them with no sufficient reply from RTT as to where my parcel is and when it is going to be delivered and I am currently unable to track my parcel. Will definitely not bw ordering from Woolworths Online while they still using this courier company.
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RTT Logistics's replyOfficial
03 Mar 2026, 17:00Good Day,
We sincerely apologize for the inconvenience and poor service you have experienced with RTT. We understand your frustration regarding the “Out for Delivery” status being changed to “Route Recalled,” the lack of communication, and your inability to track your parcel.
Please be assured that we are investigating this matter urgently to determine the status of your parcel and will provide you with an update as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this issue.
Kind regards,
RTT Logistics's reply03 Mar 2026, 17:00
Official
Good Day,
We sincerely apologize for the inconvenience and poor service you have experienced with RTT. We understand your frustration regarding the “Out for Delivery” status being changed to “Route Recalled,” the lack of communication, and your inability to track your parcel.
Please be assured that we are investigating this matter urgently to determine the status of your parcel and will provide you with an update as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this issue.
Kind regards,