RM
Reatile M
1 reviews | Active since Jan 2023
18 Aug 2026, 15:23
POOR CUSTOMER EXPERIENCE
I received such a horrible service from one of the contact centre consultant from RTT, i called today regarding my parcel she didn’t even understand my query but was to quick to answer, she sounded very annoyed on the call. Please train your staff to be professional.
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RTT Logistics's replyOfficial
19 Aug 2026, 13:59Dear Reatile
We sincerely apologise for the experience you had with our Contact Centre consultant. This is certainly not the level of service we strive to provide. We understand how frustrating it must have been to feel that your query was not properly understood and that the consultant sounded annoyed.We take your feedback seriously and will have one of our Customer Service agents reach out to you directly to assist with your query and address your concerns. We will also ensure that the feedback regarding the consultant is addressed with the relevant team for the necessary coaching and training.Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.Kind regards,
Customer Care Department
We sincerely apologise for the experience you had with our Contact Centre consultant. This is certainly not the level of service we strive to provide. We understand how frustrating it must have been to feel that your query was not properly understood and that the consultant sounded annoyed.We take your feedback seriously and will have one of our Customer Service agents reach out to you directly to assist with your query and address your concerns. We will also ensure that the feedback regarding the consultant is addressed with the relevant team for the necessary coaching and training.Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.Kind regards,
Customer Care Department
RTT Logistics's reply19 Aug 2026, 13:59
Official
Dear Reatile
We sincerely apologise for the experience you had with our Contact Centre consultant. This is certainly not the level of service we strive to provide. We understand how frustrating it must have been to feel that your query was not properly understood and that the consultant sounded annoyed.We take your feedback seriously and will have one of our Customer Service agents reach out to you directly to assist with your query and address your concerns. We will also ensure that the feedback regarding the consultant is addressed with the relevant team for the necessary coaching and training.Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.Kind regards,
Customer Care Department
We sincerely apologise for the experience you had with our Contact Centre consultant. This is certainly not the level of service we strive to provide. We understand how frustrating it must have been to feel that your query was not properly understood and that the consultant sounded annoyed.We take your feedback seriously and will have one of our Customer Service agents reach out to you directly to assist with your query and address your concerns. We will also ensure that the feedback regarding the consultant is addressed with the relevant team for the necessary coaching and training.Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.Kind regards,
Customer Care Department