Pathetic service

Pathetic service from this company. I honestly wish My Runway could use somebody else.

I scheduled a return to be collected 02/09/2026. After waiting the whole day for some type of communication regarding the collection, nothing was collected that day. Then received a WhatsApp on the 3rd at 12:06 stating that the courier would be collecting. Received another message at 15:52 stating that I'm next and the parcel will be collected shortly. I knock off from work at 16:30 so here I was thinking okay they'll be on time. 16:30 came and went, okay fine I waited till 17:00. This all while tracking the driver and the ETA on the tracker kept saying driver will be arriving at whatever time. I ended up leaving work at 18:00 waiting for this pathetic courier. Then when trying to track the driver I get a message saying they couldn't collect I need to send an email to reschedule. So there I go sending the email to reschedule only for them to come back to me 2 days later saying that the parcel was collected, while I'msat here looking at the parcel. I have since sent 2 follow up emails with no response.