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Shane B

1 reviews | Active since Apr 2014

05 Sept 2026, 19:52

I’ve been having an issue with Blue Label Connect which I reviewed yesterday

I’ve been having an issue with Blue Label Connect which I reviewed yesterday. I got an sms,email, WhatsApp’s & a phone after my review. Blue Label Connect has since told me that it’s basically out of their hands now it my device is with RTT. I called earlier to find out about my delivery and was advised that it’s out for delivery as it was scheduled for today Saturday 5th September. Upon calling 12:35PM the agent tried calling the driver for my delivery & I was advised that his phone is on voicemail. It’s 19:53PM now & still without my device. The driver hasn’t even called. I wasted my day waiting for the delivery. I WANT AN APOLOGY and explanation for this horrific “service”. I had to put my life on hold for this today

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Replies (1)
RTT Logistics
RTT Logistics's reply09 Sept 2026, 07:15
Official
Hi Shane, we sincerely apologise for the missed delivery and lack of communication. You were advised that your device was out for delivery, yet spent your Saturday waiting without a delivery or a call from the driver. We understand your frustration and that you deserve a clear explanation.Please send us your tracking or order number and contact details via private message so we can urgently investigate why the delivery did not take place, provide an explanation and confirm the arrangements to get your device to you.