JS
Jabu S
1 reviews | Active since May 2026
05 May 2026, 19:06
Frustrated client
I can’t even begin to express my frustrations with this company. I’ve been expecting a delivery 3 times already, they have failed in terms of communication and transparency. And then in the late hours of the day(18:34) I get a call from a rude driver who expects me to submit an id copy and proof of residence. When I explain to him that your company states that they don’t submission of those documents on the information text I had received, he starts blowing up, claiming I’m taking him as a ****mer.(very professional of him). I should have been notified early if these documents were needed, can’t be telling me this last minute then go on to explain I can get information from my banking app.
Very poor service
Helpful (0)
Replies (1)0
Replies (1)
RTT Logistics's replyOfficial
06 May 2026, 11:25Dear Jabu
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced with your delivery, as well as the interaction with the driver. This is not the level of service we strive to provide.We understand your concerns regarding the lack of clear communication about the required documents and the manner in which this was handled. This will be addressed internally to ensure better communication and professionalism going forward.Please note one of our call centre agents will give you a call shortly to resolve above
Kind Regards
CEC Department
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced with your delivery, as well as the interaction with the driver. This is not the level of service we strive to provide.We understand your concerns regarding the lack of clear communication about the required documents and the manner in which this was handled. This will be addressed internally to ensure better communication and professionalism going forward.Please note one of our call centre agents will give you a call shortly to resolve above
Kind Regards
CEC Department
RTT Logistics's reply06 May 2026, 11:25
Official
Dear Jabu
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced with your delivery, as well as the interaction with the driver. This is not the level of service we strive to provide.We understand your concerns regarding the lack of clear communication about the required documents and the manner in which this was handled. This will be addressed internally to ensure better communication and professionalism going forward.Please note one of our call centre agents will give you a call shortly to resolve above
Kind Regards
CEC Department
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced with your delivery, as well as the interaction with the driver. This is not the level of service we strive to provide.We understand your concerns regarding the lack of clear communication about the required documents and the manner in which this was handled. This will be addressed internally to ensure better communication and professionalism going forward.Please note one of our call centre agents will give you a call shortly to resolve above
Kind Regards
CEC Department