IT
Immaculate T
1 reviews | Active since Aug 2025
25 Aug 2026, 11:08
Failure to deliver
I've had a horrible experience with you guys so far, I've been waiting for my parcel for days now. Everyday you guys tell me the parcel is out for delivery but never gets delivered. I've given out all necessary details but you guys still fail to deliver my parcel.
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RTT Logistics's replyOfficial
25 Aug 2026, 13:15Dear Immaculate,
We sincerely apologise for the frustrating experience you’ve had with your delivery. We understand how disappointing it is to receive repeated updates that your parcel is out for delivery, only for it not to arrive.
We sincerely apologise for the frustrating experience you’ve had with your delivery. We understand how disappointing it is to receive repeated updates that your parcel is out for delivery, only for it not to arrive.
We also apologise that, despite providing all the necessary delivery details, we have not been able to complete the delivery as expected. Our Customer Care team will reach out to assist with resolving the matter and ensure the necessary steps are taken to get your parcel delivered.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind regards,
Customer Care Department
Customer Care Department
RTT Logistics's reply25 Aug 2026, 13:15
Official
Dear Immaculate,
We sincerely apologise for the frustrating experience you’ve had with your delivery. We understand how disappointing it is to receive repeated updates that your parcel is out for delivery, only for it not to arrive.
We sincerely apologise for the frustrating experience you’ve had with your delivery. We understand how disappointing it is to receive repeated updates that your parcel is out for delivery, only for it not to arrive.
We also apologise that, despite providing all the necessary delivery details, we have not been able to complete the delivery as expected. Our Customer Care team will reach out to assist with resolving the matter and ensure the necessary steps are taken to get your parcel delivered.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind regards,
Customer Care Department
Customer Care Department