AK
Alisha K

1 reviews | Active since Oct 2020

14 Apr 2026, 12:00

*********** Courier

I am having the worst experience with Buffalo Logistics who have handed my order to you guys to deliver, which is an even worse experience. I gave Buffalo clear instructions to let you guys know that i need to be contacted on my alt number because i work in a call centre and sometimes the floor i am on has no network, i only get miss calls from a private number on the contact number i clearly told you doesnt work on the floor after i come out the building. I asked the couriers multiple times to please drop my order of at the reception at the company i work for which is Ignition CX, if they cant get a hold of me and yet your driver or the person taking the instructions down is hard of understanding, what is so difficult about leaving the order with reception in the event i am unreachable? I needed this order delivered today as i needed the stuff for a work trip, but clearly i am not important and getting my order delivered to me is proving an impossible task for such a huge logistics company. its so hard to get in touch with url, i cant even communicate with the driver because the calls are on private numbers at the oddest times. what is going on guys , im so frustrated and disappointed with the service, its terrible!

0
Replies (1)
RTT Logistics
RTT Logistics's reply14 Apr 2026, 15:44
Official
Good day,Thank you for bringing this to our attention, and I sincerely apologise for the frustration and inconvenience you’ve experienced with your delivery.We understand how important it is to receive your parcel timeously, especially when it is needed for work-related travel. Your delivery instructions have now been noted and escalated to the driver.The driver has been instructed to return and deliver your parcel to the reception at Ignition CX as requested, should you be unreachable on the alternative contact number provided.We also acknowledge the communication challenges you’ve experienced with private-number calls, and we will flag this for review to improve how we handle customer contact going forward.Thank you for your patience, and again we apologise for the poor experience. We will ensure this is resolved as quickly as possible.